[SCAM ALERT] WEX / BTC-e / MAYZUS FINANCIAL SERVICES

[mathbrand]

SUMMARY

This case is related to old exchange BTC-e.com (cryptocurrency exchange) when the domain was seized by the american police FBI (Federal Bureau of Investigation) on July 25, 2017  --- 3 MONTHS AGO.

BTC-e is under investigation for money laundering and other criminal activities. The customers' accounts from BTC-e were transferred to "new exchange" WEX few days before September 15, 2017.

BTC-e admin said 45% of funds had been seized by authorities (mostly FIAT), then BTC-e / WEX had promised to refund FIAT holders mitigating the losses with the COIN holders.


HOWEVER, the last position is:

. WEX does NOT want to refund FIAT holders. WEX is saying to FIAT holders ask to MAYZUS FINANCIAL SERVICES LIMITED to send the money back.

. MAYZUS FINANCIAL SERVICES LIMITED is saying to FIAT holders the money was transferred to BTC-e account, then they cannot send the money back.


FIAT holders are being SCAMMED by WEX and MAYZUS FINANCIAL SERVICES LIMITED. Actually, the COIN holders were SCAMMED as well, because their money is not being used to refund FIAT holders.

As a result, 100% of our money is currently LOST.


HELP

1) If you are facing similar problem, describe it below and join our CHAT: https://t.me/btcewexmayzusscam

2) All support are welcome: contact with authorities, journalists/bloggers and indication of lawyers (UK and Singapore).

3) File a complaint (get the company information at the end) - authorities need to know that is not a isolated case - It is a massive and repeated SCAM

http://www.actionfraud.police.uk/report-fraud-about-you   //   contact@actionfraud.police.uk  //  +44 207 386 3620
https://app.police.gov.sg/Feedback/SPFfeedback.aspx (SINGAPORE POLICE FORCE -- COMPLAINT about WEX)
https://www.insolvencydirect.bis.gov.uk/ExternalOnlineForms/CompanyComplaint.aspx
https://www.fincen.gov/contact
https://www.cysec.gov.cy/en-GB/cysec/contact/
https://help.financial-ombudsman.org.uk/help
http://www.mas.gov.sg/Contact-Information.aspx
https://complaint.ic3.gov/default.aspx
https://www.interpol.int/Forms/Contact_INTERPOL
https://www.europol.europa.eu/report-a-crime/report-cybercrime-online



FULL DESCRIPTION

On July 25, the website BTC-e.com was offline, but BTC-e admin sent few messages on Twitter that servers were in maintenance. Few hours later, they stopped to send messages on Twitter (8 hours without update), then the customers were worried about Hacker Attack or EXIT SCAM.

See the tweets history here: https://twitter.com/btcecom

On July 28, BTC-e.com was seized by FBI and BTC-e is under investigation for money laundering and other criminal activities.

On September 8, BTC-e admin said 55% of funds were in their possession and 45% of funds were seized (mostly FIAT).

See the relevant topic here: https://bitcointalk.org/index.php?topic=2075551.0

During August, BTC-e decide to mitigate losses (FIAT allegedly seized by “authorities” — nobody knows WHO) between all customers (COIN and FIAT holders) and release debit tokens in this way:
- 55% of funds available to withdrawal — FIAT holders would have the balance converted in COINS (BTC, ETH, etc)
- 45% of funds in tokens (debit to be paid after 1 year OR when the money locked be recovered)

In the beginning of September, BTC-e.com admin transferred to "new exchange" WEX the assets and clients information (login, email, balance, etc)

On September 15, WEX started to operate the platform and told to FIAT holders wait the verification process.
- "at the launch date, the ratio of 61.79% (fiat and crypto) and 38.21% (tokens) became possible."

See the official announcement here: https://wex.nz/news/2

Print screen of the announcement:

https://i.imgsafe.org/01/01a8c025e5.png


In the beginning of October, WEX started the verification process of FIAT holders (documents and proof od address). But, after verification, WEX sent an e-mail to FIAT holders stating to contact MAYZUS FINANCIAL SERVICES LIMITED (Moneypolo) to get the money back.

Print screen of the standard e-mail sent to FIAT holders:

https://i.imgsafe.org/01/019d8400f1.png


QUESTIONS

1) If WEX was not going to refund the FIAT holders, why did they ask to verify account? Get documents to make fraudulent activities? BEWARE: DO NOT SEND DOCUMENTS TO WEX

2) MAYZUS FINANCIAL SERVICES LIMITED (Moneypolo) said the funds were already credited to BTC-e account and they are not able to return from their side. FIAT holders tried reversal request of the transfer, but MAYZUS FINANCIAL SERVICES LIMITED refused to send the money back.

There is no OFFICIAL information about "FIAT confiscated from customers" in ANY TRUSTED SOURCE (only from MAYZUS FINANCIAL SERVICES LIMITED and BTC-e).

There is no information in the document from US Court about BTC-e:
https://www.scribd.com/document/354823899/Vinnik-Superseding-Indictment-Redacted-0?irgwc=1&content=10079&campaign=Skimbit%2C%20Ltd.&ad_group=78380X1529106X951ceb42388c353967e75c14e2544109&keyword=ft750noi&source=impactradius&medium=affiliate#from_embed


Which AUTHORITY confiscated the FIAT funds from BTC-e? (OFFICIAL announcement, please)

Why cannot MAYZUS FINANCIAL SERVICES LIMITED (Moneypolo) disclosure the AUTHORITY that has allegedly seized FIAT?

Which BANK has the FIAT been seized? (I can provide ANY document to ANY authority that the money is CLEAN, LEGAL)

3) Why only FIAT from clients were seized, BUT

3.1 MAYZUS FINANCIAL SERVICES LIMITED (Moneypolo) is operating normally?

3.2 WEX is operating normally and with BANK DEPOSIT?

The clients are from BTC-e, WHY do some clients have FIAT seized and others now can use BANK DEPOSIT normally?

Print screen of bank deposit option:

https://i.imgsafe.org/01/01c6f5e6ea.png

BANK: https://www.csob.sk/en



AGAIN: WEX / BTC-e TOOK 38,21% of funds from COIN holders to refund FIAT holders, BUT WEX does NOT want to refund the FIAT holders (selective SCAMMING).



MORE CLIENTS SCAMMED BY WEX / BTC-E / MAYZUS FINANCIAL SERVICES
https://bitcointalk.org/index.php?topic=2254705.msg23210783#msg23210783  (US$ 110K from ONE client)
https://bitcointalk.org/index.php?topic=2045453.0
https://www.reddit.com/r/wex/comments/74iam6/wex_verified_now_account_empty/
https://twitter.com/WEXnz (see comments on posts)
https://steemit.com/bitcoin/@thejamesfund/usd10-000-reward-bounty-or-split-among-individual-s-in-helping-me-blasting-btc-e-aka-wex-nz-info-below


(russian)
https://scambtc-e.com
https://forum.bits.media/index.php?/topic/49405-%D0%BA%D1%83%D0%B4%D0%B0-%D0%B4%D0%B5%D0%BB%D0%B8%D1%81%D1%8C-%D0%B2%D0%B0%D1%88%D0%B8-%D0%B4%D0%B5%D0%BD%D1%8C%D0%B3%D0%B8-%D1%81-mt4-%D0%B8-pamm-btc-e-wexnz/&page=8


COMPANY INFORMATION - WHEN YOU FILE A COMPLAINT PUT THE INFORMATION BELOW

WORLD EXCHANGE SERVICES PTE. LTD. (“WEX”)   -  SINGAPORE
77 HIGH STREET #09–11 HIGH STREET PLAZA SINGAPORE (179433)
https://wex.nz/page/1

ALWAYS EFFICIENT LLP (UK Company number OC394172)  - BTC-e   - UK
https://beta.companieshouse.gov.uk/company/OC394172/filing-history

MAYZUS FINANCIAL SERVICES LIMITED (UK Company number 06721866)   -  UK
https://beta.companieshouse.gov.uk/company/06721866/filing-history


NEWS
https://www.cryptocoinsnews.com/btc-e-claims-alexander-vinnik-never-admin-employee-promises-return-customer-funds
https://news.bitcoin.com/btc-e-exchange-reveals-they-possess-databases-and-wallets
https://www.coindesk.com/btc-es-big-claim-bitcoin-withdrawals-begin-tomorrow
https://www.coindesk.com/110-million-btc-e-fined-us-vows-crackdown-unregulated-exchanges/

[1714677986]

1714677986

[1714677986]

1714677986

[WINNIE_POOL]

I have 115k USD wire transfer deposit to BTC-E succesful 23 & 25-Jul-2017. After BTC-E die and WEX recreated, my money not refund to my account bank wire, not credit to WEX.

Answer my tickets:

. WEX does NOT want to refund FIAT holders. WEX is saying to FIAT holders ask to MAYZUS FINANCIAL SERVICES LIMITED to send the money back.
. MAYZUS FINANCIAL SERVICES LIMITED is saying to FIAT holders the money was transferred to BTC-e account, then they cannot send the money back.

I continue create another ticket on WEX & MONEYPOLO BUT NO ONE ANSWER ME.

100% of my BTC-e balance is currently loss.

I continue to contact my bank for refund procedures and contact Singapore Police to sue the BTCE, WEX, MONEYPOLO company with the authorities.

[abyssis]

Same thing here.

I sent a SEPA EUR transfer to Mayzus on July 24, the day before the seizure of BTC-e.

Shortlyafter, I contacted Mayzus through Moneypolo asking to have my money returned. They said that the money had been already credited to BTC-e account and were currently frozen, so they couldn't send them back.

Long story short, WEX is telling me to ask Moneypolo/Mayzus to have the money returned.
Moneypolo/Mayzus states that "money cannot be touched because they are frozen, and lawyers are working to find a solution. However, there is NOT guarantee that your money will be returned".

I sincerely don't understand WEX position in this matter. It seems that they have refunded (partially) a large portion of their users, and ignoring the remaining requests. NO true support is given from them to us. If they really took a portion of the crypto balances to refund FIAT users, then where are those money ? Why are we not getting partially refunded just like the other users ?

Situation: 100% of my BTC-e balance is currently loss.

[Slow death]

I am going to file a complaint to WEX in Singapore

you must join and hire a lawyer and if possible travel to singapore to report your case to the police authorities, I believe that these scammers who create companies to steal the others can be arrested. just see where they create such companies... even in my country that is poor for someone to have a company needs to register this company with the authorities.

wex is Russians (I say this because they previleged the Russians when it comes to communicating something) and register in Singapore? because? because they want to escape something, maybe in Russia it would be easy for them to be arrested or want to flee from the US authorities

[Serpens66]

Hi,

I also deposited some EUR at 24th July. Was not credited at btc-e/wex.
At 26th July Moneypolo froze btc-e account.

wex told me I should contact Moneypolo.

Moneypolo told me that they do not have control over money btc-e already withdrawn. But they can not disclose if my deposit was already withdrawn or not.
I guess/hope it was not.
In case my money is still in the frozen moneypolo account, all moneypolo advised me was to get some lawyer and contact the authorities, so they pay the seized money back to owners.

I hoped there would be any official announcment from authorities, what they will do with the seized money, but found none yet.. is there any?
Anyway, our only chance are the authorities I fear.

I personally don't think we have any chance to succeed suing wex or moneypolo! I never heard of anyone who succeeded when he sued any exchange.
Instead we need to talk to the authorities respnsible for this mess.

[abyssis]

I personally don't think we have any chance to succeed suing wex or moneypolo! I never heard of anyone who succeeded when he sued any exchange.
Instead we need to talk to the authorities respnsible for this mess.

+1

I have filed a money refund request here - https://www.fincen.gov/contact - explaining my situation. I encourage you all to do the same so we can bring our situation to the attention of the relevant authorities.

[Sem01]

I'm in the same situatuion.


Made a EUR SEPA deposit on 24th of July.This deposit was never credited to my WEX account after the seizure of BTC-e.

WEX tells me to contact MoneyPolo, while MoneyPolo claims they can't help me and they already refunded all the money of BTC-e clients.

After I asked WEX to contact MonpeyPolo to solve this issue, they replied the following:


Hello!
Sorry we are somewhat busy, in order to contact MoneyPolo
Best Regards,
WEX Support
Knowledge Base https://wex.kayako.com


They obviously don't want to help clients to solve this issue.

[ibox]

Same issue as abyssis and winnie...

We would really need the help of someone who knows how to make the legal machine work... Because even though this is a scam, our money has been transferred to a bank and fiat money is regulated so they cannot move it like that no?

On my side the information I have:
- I contacted Mayzus, I wanted to know what was the name of BTCe bank account holder and their bank (could be another one than J&T)
- they told me their lawyers are preparing an official statement as the situation is tricky (fair point) but they have no ETA (less fair)

From my point of view the action plan should be:
- find the bank where the fiat was held by BTCe
- find the representative --> crypto is all over the world, I'm quite sure we can find someone that can find him/her once we have the name (like that guy who went to Tokyo for MTGox)
- contact authorities of the country that person is living in and try to put pressure in order to release that fiat money cause indeed nothing indicates officially funds have been frozen and I can't beleive they only had 100 million on their account (that they would have used to pay the fine)

What do you think?

[mathbrand]

Opened the complaint on http://www.actionfraud.police.uk/report-fraud-about-you

UK: 0300 123 2040
Overseas: +44 207 386 3620

Find above the information about the 3 companies (WEX / MAYZUS / ALWAYS EFFICIENT).



I am updating the websites to complain in the 1st post. Check if you have already filed the complaint there.

[mathbrand]

https://who.is/whois/wex.nz

technical_contact_name: Private Person
technical_contact_address1: 77 High Street #09-11
technical_contact_address2: High Street Plaza
technical_contact_city: Singapore
technical_contact_postalcode: 179433
technical_contact_country: SG (SINGAPORE)
technical_contact_phone: +65 31637261
technical_contact_email: root@jabber.hk
%
ns_name_01: ken.ns.cloudflare.com
ns_name_02: alina.ns.cloudflare.com

[mayax]

I have 115k USD wire transfer deposit to BTC-E succesful 23 & 25-Jul-2017. After BTC-E die and WEX recreated, my money not refund to my account bank wire, not credit to WEX.

Answer my tickets:

. WEX does NOT want to refund FIAT holders. WEX is saying to FIAT holders ask to MAYZUS FINANCIAL SERVICES LIMITED to send the money back.
. MAYZUS FINANCIAL SERVICES LIMITED is saying to FIAT holders the money was transferred to BTC-e account, then they cannot send the money back.

I continue create another ticket on WEX & MONEYPOLO BUT NO ONE ANSWER ME.

100% of my BTC-e balance is currently loss.

I continue to contact my bank for refund procedures and contact Singapore Police to sue the BTCE, WEX, MONEYPOLO company with the authorities.

add EXMO which is the part of their shit too.  The BTC world is full of brainwashed and fraudsters.

https://bitcointalk.org/index.php?topic=2060262.msg21844824#msg21844824

[warningsigns]

These long trail of sad stories of scams and fraud. Just sad.

As for the USD 115k wired (posted by a Singaporean above) that is a massive amount and I struggle to understand how you can stay composed and calm despite the loss. I would be mentally drained if I lost $115,000. That is a staggering amount to even contemplate.

People should actively google before clicking on the transfer or send button on their online banking pages. These exchanges have been around for years and they have a less than impressive reputation. These exchanges are managed and run by a consortium of white collar criminals who know how to defraud in very sophisticated ways. They also know that their victims have almost zero legal recourse in the jurisdictions they operate in (I believe it is Russia and the Czech Republic). Mayzus's UK offices are just a front. Non existent office addresses.

Sad. I hope all of you will find a way to recover even part of the money.

[MilitantCryptoDevelopment]

Hey can you guys help me?? I've tried to contact wex both over e-mail and on their support site but no response for 22 days now. 

So right after BTC-e was opened after FBI had seized it I immediately logged in to check my balance. I was happy to see that my hard mined ETH was still there. But then they changed the site to WEX.nz and I logged in on wex and for some reason, my balance was 0 all my ETH had disappeared for some reason. I'm positive that my ETH disappeared as soon as they changed to wex and not because of a hacker attack. So do you guys have any explanation to what might have happened and what I can do about?   

[mathbrand]

Let's make noise guys. The authorities need to catch this scammers.

CryptoCoinsNews published an article about the problem:

https://www.cryptocoinsnews.com/btc-e-users-funds-stuck-in-limbo-as-companies-blame-each-other/#respond



Don't forget to file the complaint on Action Fraud Police UK (other authorithies in the OP):

http://www.actionfraud.police.uk/report-fraud-about-you

[Serpens66]

WEX sent me the follwing support message:

Dear users,
Many of our users are asking about fiduciary funds that should have been transferred to the BTC-e exchange through a payment service provider Moneypolo. This is a legally complex issue and we -- WEX -- are not BTC-e proprietors. WEX bought out the user base, for this reason we count on your understanding and cooperation.
The question about bank transactions worries not only you but some other users too. We have referred to lawyers who responded that only the payment agent notifies its users about the flow of their funds, you have the right to request detailed information about the account and the bank where you money was transferred attested by the payment agent. Any payment service provider should be answerable before the user for the flow of their funds.

Best Regards,
WEX Support

Although it does not help much...

[mathbrand]

WEX sent me the follwing support message:

Dear users,
Many of our users are asking about fiduciary funds that should have been transferred to the BTC-e exchange through a payment service provider Moneypolo. This is a legally complex issue and we -- WEX -- are not BTC-e proprietors. WEX bought out the user base, for this reason we count on your understanding and cooperation.
The question about bank transactions worries not only you but some other users too. We have referred to lawyers who responded that only the payment agent notifies its users about the flow of their funds, you have the right to request detailed information about the account and the bank where you money was transferred attested by the payment agent. Any payment service provider should be answerable before the user for the flow of their funds.

Best Regards,
WEX Support

Although it does not help much...

WEX TOOK 38% of funds from COIN holders to refund FIAT holders. There is no excuse.

Which company in the world would buy "user base" from other company (BTC-e) under investigation from FBI for money laundering and other criminal activities???

Don't waste your time with SCAMMERS anymore. They will say the same thing to us.

Contact AUTHORITIES: FBI, Interpol, Europol, Action Fraud Police UK, etc

Contact JOURNALISTS / BLOGGERS / YOUTUBERS: let's spread the word about the SCAM scheme.

Retweet the article to authorities and journalists: https://twitter.com/CryptoCoinsNews/status/924647856589418496

[mayax]

WEX sent me the follwing support message:

Dear users,
Many of our users are asking about fiduciary funds that should have been transferred to the BTC-e exchange through a payment service provider Moneypolo. This is a legally complex issue and we -- WEX -- are not BTC-e proprietors. WEX bought out the user base, for this reason we count on your understanding and cooperation.
The question about bank transactions worries not only you but some other users too. We have referred to lawyers who responded that only the payment agent notifies its users about the flow of their funds, you have the right to request detailed information about the account and the bank where you money was transferred attested by the payment agent. Any payment service provider should be answerable before the user for the flow of their funds.

Best Regards,
WEX Support

Although it does not help much...

WEX TOOK 38% of funds from COIN holders to refund FIAT holders. There is no excuse.

Which company in the world would buy "user base" from other company (BTC-e) under investigation from FBI for money laundering and other criminal activities???

Don't waste your time with SCAMMERS anymore. They will say the same thing to us.

Contact AUTHORITIES: FBI, Interpol, Europol, Action Fraud Police UK, etc

Contact JOURNALISTS / BLOGGERS / YOUTUBERS: let's spread the word about the SCAM scheme.

Retweet the article to authorities and journalists: https://twitter.com/CryptoCoinsNews/status/924647856589418496

well, you are one of the few who really think with its own brain. very good point but be prepared for the "sheep" attack  

WEX, Bitfinex and all the unlicensed exchangers are scammers, fraudsters and so on...but it seems that they found a lot of idiots ready to fill their pockets.  

[WINNIE_POOL]

up

[mathbrand]

SINGAPORE POLICE FORCE -- FILE A COMPLAINT about WEX

https://app.police.gov.sg/Feedback/SPFfeedback.aspx


WORLD EXCHANGE SERVICES PTE. LTD. (“WEX”)   -  SINGAPORE
77 HIGH STREET #09–11 HIGH STREET PLAZA SINGAPORE (179433)
https://wex.nz/page/1

[mathbrand]

Good opportunity to "meet" your fellows:

WEX Official‏ @WEXnz
On November 12th CryptoconfKZ, a conference on cryptocurrencies, will be held in Kazakhstan in Almaty. WEX.nz will take part in the conference. #WEXnz

https://twitter.com/WEXnz/status/928613001745387523