Problem with 2FA and support on c-cex.com

[patrickslav7]

Hello,
i lost my 2FA device and now i cant acces my account on c-cex.com, i tried to remove it (https://c-cex.com/?id=remove2fa) but i cant recive email with link to delete it, i wrote to support and they told me to write "I confirm" to delete my 2FA from my account but i had to write it on the same support ticket, but how can i wrote in the same ticket? i cant find my open support tickets in c-cex.com, tried to reply in the same email, in new ticket but the support bot send me the same email..

"Hello! As we understood you correctly - you want to remove your account permanently from C-CEX. Is that right? If yes - please, confirm your action with reply in this ticket "I confirm" and we will delete it. Have a good day! Let us know if there is anything else we can help you with. Thanks!
Please, don't reply by e-mail. Use our support section: https://c-cex.com/?id=support

Sincerely, C-CEX team. "

Someone know how can i reply to this?

[matsmyth]

did you get this resolved? I have the exact same issue.

[YunZunjiage168]

C-CEX发给我的ETC哈希值在区块浏览器上还查询不到，支持每次的回复都一样，我想支持应该是机器人，C-CEX的服务标准也太差了

[seghulof]

I had recently activated the F2A with Google Authenticator on c-cex.com... It worked a few days and then nothing (it kept telling me that the code was wrong even when synced)...
So i decided to remove the F2A, read that i had to wait 7 days before the reactivation. Waited 8 day to be sure and it keep asking me for F2A... 
Can't open ticket because "Our support ticket queue is full. Please, come back in few hours."

[scalance]

I'm having the same problem for about 2 months, I created lots of ticket to the support but they don't help.
Really this time I was disappointed, they usually help and I was happy, I thought c-cex support was the best one.
One of their reply was this: "Hello! As we understood you correctly - you want to remove your account permanently from C-CEX. Is that right? If yes - please, confirm your action with reply in this ticket "I confirm" and we will delete it. Have a good day! Let us know if there is anything else we can help you with. Thanks!"
I'm telling them that the remove 2FA is not working and the answer was removing my account with my money, it's really terrible.

[lookup21]

I'm having the same problem for about 2 months, I created lots of ticket to the support but they don't help.
Really this time I was disappointed, they usually help and I was happy, I thought c-cex support was the best one.
One of their reply was this: "Hello! As we understood you correctly - you want to remove your account permanently from C-CEX. Is that right? If yes - please, confirm your action with reply in this ticket "I confirm" and we will delete it. Have a good day! Let us know if there is anything else we can help you with. Thanks!"
I'm telling them that the remove 2FA is not working and the answer was removing my account with my money, it's really terrible.

I have same problem and got same reply last week, they asked me if I want to remove my account  but then they told me to go to this link https://c-cex.com/?id=remove2fa but I still can't remove 2FA from my account and support always full 

[anthonycharles]

did you get this resolved? I have the exact same issue.

[pugman]

did you get this resolved? I have the exact same issue.

Did you contact the support?
You can contact their support here: https://c-cex.com/?id=support
You can also try sending a PM to the C-Cex account on this forum: https://bitcointalk.org/index.php?action=profile;u=220467
Soon enough your issue should be solved as the C-cex account is a bit more active than most of the exchange's accounts.

I have same problem and got same reply last week, they asked me if I want to remove my account  but then they told me to go to this link https://c-cex.com/?id=remove2fa but I still can't remove 2FA from my account and support always full 

If you be patient much,your issue will be solved. Don't ya worry.

[loick47]

did you get this resolved? I have the exact same issue.

Did you contact the support?
You can contact their support here: https://c-cex.com/?id=support
You can also try sending a PM to the C-Cex account on this forum: https://bitcointalk.org/index.php?action=profile;u=220467
Soon enough your issue should be solved as the C-cex account is a bit more active than most of the exchange's accounts.

I have same problem and got same reply last week, they asked me if I want to remove my account  but then they told me to go to this link https://c-cex.com/?id=remove2fa but I still can't remove 2FA from my account and support always full 

If you be patient much,your issue will be solved. Don't ya worry.

I have the exact same issue since 10/2017, ive tried everything with the support, and as everyone, i only get the question about deleting my account... because 2FA reset link is not working...

How long do i need to be patient before not getting only automatic answers from the support of C-CEX ? Is there human behind the support section ?

[rvvv1]

This doesn't look good. I have the same problem, the 2FA removal link does not work.
Support cannot be contacted: "Our support ticket queue is full. Please, come back in few hours."

[seghulof]

Sent a ticket today... I will post the reply here if i got one. 

[seghulof]

Got 2 responces (bot obviously):
1 - Hello! As we understood you correctly - you want to remove your account permanently from C-CEX. Is that right? If yes - please, confirm your action with reply in this ticket "I confirm" and we will delete it. Have a good day! Let us know if there is anything else we can help you with. Thanks!

2 - Hello! To remove 2FA from your account please, use this link: https://c-cex.com/?id=remove2fa Have a good day! Let us know if there is anything else we can help you with. Thanks!

In every cases :
Please, don't reply by e-mail. Use our support section: https://c-cex.com/?id=support

How can i reply the link gets me to the "create a new ticket" page 

Replied by mail :
1 - Hello, No, I DO NOT CONFIRM, i want to talk to a real person, not to a bot.

2 - Hello, The removal link does NOT work. That is why I have made a ticket.

[Kriemcoin]

In case you people were wondering how this could happen. Check out this thread: https://bitcointalk.org/index.php?topic=418700.new#new

C-CEX is failing miserably, lying, ignoring customers, stealing coins and doing some very shady stiff with XVG. (Which they have 'lost' they claim).

Stay away from this exchange (at least for now).

[seghulof]

Yeh ! It works ! Let's wait 7 days and see if my coins are still there.