When I registered on Bittrex I filled my name and last name translated from russian to english as Andrey. After some time when I logged on to the exchange I got a request to pass verification. Basic verification failed, cause they couldn't find me amoung public records, so I started enhanced verification. I did everything according to their rules and uploaded my photo and documents to their website, but verification also failed. The form for adding documents dissapeard. So I open a case for support team. After 2 weeks they closed my case and now I got a new error on the verification page: Name Mismatch. The reason is that in my passport my name is translated from Ukrainian as Andrii and I filled it like Andrey (transled from russian). And the problem is that I can't edit it anymore. So I opened another case asking for manual verification and described the situation in detailes. So the ticket is still opened and I haven't got any response from Bittrex support.
I already have some savings on this exchange but I'm not able to withdraw anything, because of this issue.
Does anyone of you faced the same issues? And if yes how did you solve it? And how much time does it usually takes for the Bittrix support to operation a ticket?
There are similarities with me, I also experienced similar things but my account is one year old, but recently I got a request to pass verification, but I've tried several times to do that, but it all failed to do it, the wonder. I can withdraw my funds in the exchange ..
