Funds sent without my knowledge

[falcone]

https://falcone73.imgur.com/all/?third_party=1

Hope this is right..

[1714128454]

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[fanbeila]

Its shocking to hear.I have been using Electrum wallet for the past two years.I have not encountered such issues till now.Electrum wallet was the best of its kind.

May be your private keys would have been stolen by any malware or else,there is no such chance of happening.

Or your bitcoin transaction from cryptopay would not have got confirmed and so,it would have returned to cryptopay's security wallet itself.

You would have to make it clear that whether you saw thebtc which cryptopay has sent you showed in electrum wallet as unconfirmed or verified.

That would make a big difference.

[falcone]

Just received an email from Cryptopay. My query has been forwarded to their Tech Team and they will get back to me once they have investigated the issue..

Hi fanbeila, there was a green tick next to the listed transction. I assumed that meant funds were verified?

I posted a screenshot at https://falcone73.imgur.com/all/?third_party=1

[rjbtc2017]

Just received an email from Cryptopay. My query has been forwarded to their Tech Team and they will get back to me once they have investigated the issue..

Hi fanbeila, there was a green tick next to the listed transction. I assumed that meant funds were verified?

I posted a screenshot at

I really think you have given the new receiving address and not the old one

Hope this is right..

This is not right falcone, Goto imgur and then first click the new post then upload the image, when the image is uploaded right click the mouse then left click "copy image address" then paste it here.

[falcone]

https://i.imgur.com/YVG4t6s.jpg

https://i.imgur.com/gngVthD.png

https://i.imgur.com/mXCFnTt.jpg

Hope it's right now

[HCP]

I think you'll find the OP has posted the incorrect Electrum address (1MREVrSRXyFbnbt4c6X5YdqDHQnFJHnW7Q) and the incorrect Cryptopay address (3EL14BoZCDXBmV65uCGAawXAZZxvnvZwN7)... Probably because they've gone to the "receive" tabs in both apps and been given new "unused" addresses.

For the record, as previously stated, the TransactionID for the outgoing transaction from OPs Electrum wallet was:
 029f70aaeb6d99cd4b9cd3d53f28667e77b2cc109b84a70bcea037b428cce9c2

This transaction, shows the 0.0165 going from OPs address
113Eab3eyWW4wfdpeZ3rNgD2gLWtDU84Gr to 13y2Ct6ee6E7s6y7qK9z798oktVfb1jJ1R (thief's address?)

The original 0.0165 came from: 36TEeqDrHnMFz9izKjgJipquvooJ7iTDa7 in transaction:
 7d13233cfbc4aaeb56c3b3eed1b46a970acea00750fbeb2b93e9b731c10acc5c

As for how this happened, the OPs computer is most probably compromised... Either the wallet+password got stolen or the seed and/or private key was exposed (exported and/or stored digitally?)...

Perhaps the OP downloaded one of the fake Electrums? Did you download from https://electrum.org/#download ?

[ladydark]

Just received an email from Cryptopay. My query has been forwarded to their Tech Team and they will get back to me once they have investigated the issue..

Hi fanbeila, there was a green tick next to the listed transction. I assumed that meant funds were verified?

I posted a screenshot at

https://i.imgur.com/YVG4t6s.jpg

My friend,both the transactions have been verified and confirmed.

[falcone]

Hi HCP and ladydark

Thank you for your replies.

HCP - Yes I did download from https://electrum.org/#download From that page I downloaded the Windows Standalone Executable and immediately installed it. I had at first copied the seed only to a Word document. I would estimate that after an hour or so I wrote it down on a piece of paper and put it in a safe place. I also then deleted the word document.

ladydark - am waiting on Cryptopay to get back to me. They said they would investigate from their side to try and establish what happened. They at least agree that the balance on blockchain and balance in Cryptowallet is different and will try and establish the reason..

[HCP]

HCP - Yes I did download from https://electrum.org/#download From that page I downloaded the Windows Standalone Executable and immediately installed it. I had at first copied the seed only to a Word document. I would estimate that after an hour or so I wrote it down on a piece of paper and put it in a safe place. I also then deleted the word document.

Well, it's possible that by storing your seed in digital form on your PC that it has been compromised. Seeds and private keys should never be stored digitally unless they are encrypted and even then only if proper precautions are put in place to ensure no 3rd party access is possible.

It is possible to recover deleted files... But that's some serious hacking effort for 0.0165 BTC... Even with the huge increase in BTC value... That's only ~$120.

The address the coins were sent to has collected some 1.57+ BTC so far... But the address doesn't seem to show up in any other "my coins have been stolen" threads that I can see...

In any case, the only way for that outgoing transaction to have occurred (if you didn't send it), is that someone has access to the private key for the 113E address.

Do you have TeamViewer or any other remote access software installed?

[falcone]

Hi HTC

No, I do not have TeamViewer or any other remote software installed.

[rjbtc2017]

I think someone really accessed your computer/laptop and used it to send the Bitcoin, but you should ask cryptopay to investigate about this matter. That's the only thing i can say for now, You should keep an eye on these keep sending follow ups to cryptopay technical.

[AltCoinProject]

Someone have your passphrase or your computer was hacked. Sorry for your loss

[falcone]

I will definitely keep pestering Cryptopay until I get a satisfactory answer.. Thanks guys..

[falcone]

Hi, Can someone please tell me if I am reading the attached file correctly. It is a screenshot of the blockchain explorer at bitaps.com

From what I can see my understanding is that on the blockchain my Balance is 0.10993723 BTC. However on Cryptopay my balance is 0.0929 BTC.

On the blockchain there is a transaction of 0.0170000 BTC which I assume was sent to my Cryptopay wallet. That balance however is the one that is not reflected in my Cryptopay wallet.

Can I assume that the 0.017000 was sent to Cryptopay but it is not reflecting in Cryptopay yet? I'm assuming this because all the transactions on the blockchain are related to my Cryptopay wallet. My Cryptopay wallet address is 3EL14BoZCDXBmV65uCGAawXAZZxvnvZwN7

https://i.imgur.com/774j7OT.jpg

[HeRetiK]

Hi, Can someone please tell me if I am reading the attached file correctly. It is a screenshot of the blockchain explorer at bitaps.com

From what I can see my understanding is that on the blockchain my Balance is 0.10993723 BTC. However on Cryptopay my balance is 0.0929 BTC.

On the blockchain there is a transaction of 0.0170000 BTC which I assume was sent to my Cryptopay wallet. That balance however is the one that is not reflected in my Cryptopay wallet.

Can I assume that the 0.017000 was sent to Cryptopay but it is not reflecting in Cryptopay yet? I'm assuming this because all the transactions on the blockchain are related to my Cryptopay wallet. My Cryptopay wallet address is 3EL14BoZCDXBmV65uCGAawXAZZxvnvZwN7

https://i.imgur.com/774j7OT.jpg

Your assumption seems correct.

The final balance of 3EL14BoZCDXBmV65uCGAawXAZZxvnvZwN7 is 0.10993723 BTC.

The Cryptopay balance of 0.0929 BTC fits the transaction of November 2nd.

The two transactions of 0.0038 BTC in and out, sent on August 23rd and September 8th respectively, cancel each other out.

Which leaves 0.017 BTC sent on October 27nd unaccounted for.


Got any response from Cryptopay so far?

[falcone]

Hi HeRetiK

Thanks for the response. The last response from Cryptopay was yesterday when the Support lady informed me that she does see the outstanding amount on the blockchain. I had sent her a screenshot too. She said she would forward my issue to their Tech Team and would get back to me as soon as they have let her know what is going on. That was late yesterday afternoon. Now being the weekend I think I will probably only hear from them again on Monday. If I have not heard from Cryptopay by mid afternoon I will contact them again.

Will update as soon as I have an outcome.

[falcone]

Received the following response from Cryptopay:

I have received an answer from the Tech Team. Please be informed that the total balance of the BTC address in Blockchain is a sum of all transactions (input and output). It can't match with the balance of your Cryptopay wallet. It's another amount.
Please contact the Support Team of your Electrum wallet regarding this issue. They should find the address your funds were sent to.

Not sure I understand exactly what they are saying

[HCP]

They're claiming that the balances displayed on Blockchain.info (and other block explorers) don't show your account balance... I suspect this is because they're doing weird accounting and moving BTC around after they credit your account on their system.

If you look at blockchain.info, you see: Total Balance (which is the sum of ALL Bitcoin that have ever been received to that address) and the Final Balance (which is what the CURRENT balance of the address is at this moment in time).

"Your" address: 3EL14BoZCDXBmV65uCGAawXAZZxvnvZwN7 is currently showing:

Total Balance = 0.11373723 BTC
Final Balance = 0.10993723 BTC

That "Final Balance" is made up of 0.017 from this transaction and 0.09293823 from this transaction.

Therefore, the amount in your wallet *should* be 0.10993723, unless CryptoPay is doing something retarded like re-using deposit addresses for multiple accounts and simply tracking payments using their own database, which I suspect is what is happening... as the funds that you sent to your Electrum wallet originally where sent from address: 36TEeqDrHnMFz9izKjgJipquvooJ7iTDa7 in this transaction... so I'm guessing that you cannot rely on the balances that are being displayed by blockchain.info for your deposit addresses, as CryptoPay are doing weird, confusing things.

At the end of the day... I still think you are chasing the wrong thing... you sent coins from CryptoPay to Electrum, they showed up in Electrum wallet... and then they got sent from Electrum wallet somewhere else... so it would appear they have been stolen due to your Electrum wallet being compromised, not lost within CryptoPay's weird accounting system.

[equator]

AFter reading the full conversation it is clear that your electrum wallet is compromised and their is something problem with you computer or electrum wallet downloaded file. So it is much better that if you want to use electrum wallet then just download a new copy and just move on with it. What ever lost it just think that you have learnt a lesson of not properly using the downloaded file. So better just format your system and reinstall the operating system and then download again the electrum software and reinstall it and use it .

[falcone]

Many thanks HCP and equator. I have now written it off and moving on.