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Author Topic: Disble Blockchain 2 step verification  (Read 170 times)
gosalawa
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November 04, 2017, 02:19:50 AM
 #1

I recently had to do a factory reset on my phone, and subsequently I lost all the previous GOOGLE AUTH codes including Blockchain.
I requested to remove the 2 step verification on my account, confirmation email has been received.
I clicked 'Approve Request' button from received email, and it confirmed, but they continually asking my GOOGLE AUTH code when I log in.
Can anyone help me with this???  Huh  Huh
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bL4nkcode
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November 04, 2017, 03:01:58 AM
 #2

I recently had to do a factory reset on my phone, and subsequently I lost all the previous GOOGLE AUTH codes including Blockchain.
I requested to remove the 2 step verification on my account, confirmation email has been received.
I clicked 'Approve Request' button from received email, and it confirmed, but they continually asking my GOOGLE AUTH code when I log in.
Can anyone help me with this???  Huh  Huh

I guess it does not disable your google auth since it ask you the 2fa. For this issue you should contact the support for this since blockchain.info support only can disable the 2fa on your account since it's their platform. Tell them all you did but you still encounter and asked the google auth when logged.

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November 04, 2017, 01:28:52 PM
 #3

Can anyone help me with this???  Huh  Huh

you entered here https://blockchain.info/wallet/#/reset-2fa; Then you received the email and clicked on the link and you waited a few hours or days to login? I also had the same problem as yours and I did all the steps and I waited a day and everything went well, if the your problem still persists then contact support here:

https://support.blockchain.com/hc/en-us/requests/new?ticket_form_id=129866

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November 04, 2017, 01:34:22 PM
 #4

I recently had to do a factory reset on my phone, and subsequently I lost all the previous GOOGLE AUTH codes including Blockchain.
I requested to remove the 2 step verification on my account, confirmation email has been received.
I clicked 'Approve Request' button from received email, and it confirmed, but they continually asking my GOOGLE AUTH code when I log in.
Can anyone help me with this???  Huh  Huh
I'm afraid there is nothing much that could be done since blockchain.info does all the authentication on the client side and no data is stored on the back-end.However have you tried contacting their service support ? They are most active on facebook,check with them.Also google auth should be able to get your stuff back if it is a cold reset unless you have flashed your ROM.


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November 04, 2017, 03:56:27 PM
 #5

Had a similar problem myself and I requested removal of 2FA through an SMS confirmation and after entering the code it was still asking me to enter the authenticator code while attempting to log in. Tried again after a few hours after creating a support ticket and later was able to log in without the auth prompt so just be patient for a few hours it should be fixed.

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November 04, 2017, 10:26:13 PM
 #6

Resetting your 2fa on blockchain.info usually takes time and is not immediately so for now you just have to wait [I suggest at least 24 hours] after that send them a support ticket if you're still encountering the same problem. I suggest sending them in all of their social media.

Then again, if you want to access your funds instanly, You can restore it with your recovery phrase here: https://blockchain.info/wallet/#/recover

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