Please enlighten me some here. Your FAQs on your website are a bit of a turnoff. "Is Vector Decentralized? No." That's a lazy answer. Please explain, because I'm seeing new decentralized exchanges to be more promising. Why did you choose this approach?
I'm all for better customer support, but how are you planning to implement that? You say 24/7 phone support, but I don't see the plans on whether you are hiring that staff yourself or outsourcing it, which usually means a lower quality standard. You may have plans for support to set you apart, but that should be a given. I wouldn't lean on that for the main service as a unique feature towards your product.
Looking forward to some feedback and clarification. Thanks!
DanDan thank you for your questions!
Our point with Vector being centralized exchange is simple, all of these ICO's simply put "decentralized" on their project to make people invest more, when there is no need for some things to be decentralized. We cannot have the best customer service in the world if we are decentralized.
As for the 24/7 customer support we plan to hire COMPLETELY in-house staff. Fluent english, that know our exchange like the back of their hands. Customer service will be absolutely amazing for users of Vector.
