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Author Topic: PLEASE HELP! BTC payment to Neteller declined but money never returned  (Read 234 times)
navelgazer
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November 04, 2017, 08:20:59 PM
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Hi, yesterday I made a deposit to Neteller.

The process is to generate an invoice from Neteller in USDs and that gives you a Bitcoin address with a BTC amount. I've copied the address and amount manually since I can't scan the QR code with my bitcoin core wallet.
Anyways I sent the payment (already has like 20 confirmations) and on my Neteller account it says "Payment declined" but now when I look on the blockchain for that BTC transaction ID I see that it appears as "Spent" but my credit hasn't been charged to my Neteller account.

Is that money lost? Could it return to my wallet?

I've already contacted Neteller support but they take ages to reply single line emails so I'm losing my hopes.

Thanks for the help!
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navelgazer
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November 04, 2017, 08:34:50 PM
 #2

They just replied from Neteller:

Quote
Thank you for contacting us.

Regarding your case, please note that the Bitcoin transaction will require manual processing which may take up to 3 business days.

If after 3 business days the amount is not credited to your NETELLER account, please send us the following information:
BitPay invoice URL
NETELLER TRN ID
date, time, amount
sending Bitcoin address
receiving Bitcoin address
refund Bitcoin address
Thank you for choosing NETELLER!
 
Kind regards,
Nikoleta
NETELLER Team

It's confusing because it says it has been declined. I'll guess I have to wait 3 whole business days, I'm using Bitcoin to make things faster........................
cryptorony
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November 04, 2017, 08:42:41 PM
 #3

They just replied from Neteller:

Quote
Thank you for contacting us.

Regarding your case, please note that the Bitcoin transaction will require manual processing which may take up to 3 business days.

If after 3 business days the amount is not credited to your NETELLER account, please send us the following information:
BitPay invoice URL
NETELLER TRN ID
date, time, amount
sending Bitcoin address
receiving Bitcoin address
refund Bitcoin address
Thank you for choosing NETELLER!
 
Kind regards,
Nikoleta
NETELLER Team

It's confusing because it says it has been declined. I'll guess I have to wait 3 whole business days, I'm using Bitcoin to make things faster........................

Seems like bitcoin payment is the slowest payment method there.
Neteller are very good and trust worthy company they seek very high fees but also gives you very good support so i donot think you have to worry at all.
Just remember if you have sent it to the same address as they given to you then you are 100% safe.
Potato Chips
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November 04, 2017, 09:18:21 PM
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It's confusing because it says it has been declined. I'll guess I have to wait 3 whole business days, I'm using Bitcoin to make things faster........................

It seems like you've been redirected to manual processing. Did you change your requested amount? Because as stated below, Deposits should arrive immediately in most cases.
I don't know how long does neteller processes things but this 3 days is just the maximum time so it might be credited faster than expected.

How long does a Bitcoin deposit take?
 
This is a quick deposit option. Funds will arrive into your NETELLER Account immediately.  
 
Changing the requested amount in your Bitcoin Wallet will require manual processing and could delay your transaction up to 3 business days.

Well lets scratch the "bitcoin will make things faster" as its not the case now with these fees and transaction time. Anyway its not the case in your situation as you're using a payment processor [which is understandable] that is not related to bitcoin which is why the problem lies on them.

equator
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November 04, 2017, 10:39:36 PM
 #5

They just replied from Neteller:

Quote
Thank you for contacting us.

Regarding your case, please note that the Bitcoin transaction will require manual processing which may take up to 3 business days.

If after 3 business days the amount is not credited to your NETELLER account, please send us the following information:
BitPay invoice URL
NETELLER TRN ID
date, time, amount
sending Bitcoin address
receiving Bitcoin address
refund Bitcoin address
Thank you for choosing NETELLER!
 
Kind regards,
Nikoleta
NETELLER Team

It's confusing because it says it has been declined. I'll guess I have to wait 3 whole business days, I'm using Bitcoin to make things faster........................

If they are saying that you have to wait for 3 business days, then you have to wait now till 3 days and then only you should contact it no other solutions will work. As the transaction is in bitcoin so the coins once sent cannot be returned too so Neteller can only help you, no other can do anything
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November 05, 2017, 12:38:23 AM
 #6

I'm just curious. If they need up to 3 days to add funds to neteller acc then on what rates are they doing it? If you are sending 1 BTC to your account then for 3 days the difference between rates can be worth hundreds of USD in usual time and up to thouands of USD during different pumps (like we had some days ago).
P.S. OP, please post here an update when the situation will be resolved.

navelgazer
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December 04, 2017, 03:52:55 AM
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I'm just curious. If they need up to 3 days to add funds to neteller acc then on what rates are they doing it? If you are sending 1 BTC to your account then for 3 days the difference between rates can be worth hundreds of USD in usual time and up to thouands of USD during different pumps (like we had some days ago).
P.S. OP, please post here an update when the situation will be resolved.

Well it seemed to me that they charge you extra if you're a noob like myself. I wasn't able to scan the QR code when making the deposit so I did it manually by entering the address and the amount in USD according to current Bitstamp rates but since the price of BTC is changing constantly the amounts were slightly different and it was manually processed.

So they basically chose the lowest rate they saw within that 3 days time span and they credited that amount.
SONG GEET
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December 04, 2017, 05:16:33 PM
 #8

Contact bitpay and neteller both with your deposit address and amount. Bitpay is the one who is responsible for processing bitcoin deposits, if your deposit didin't get confirmed within few hours they will just decline that but later will add it manually if you will contact them.

Its kinda scary though, I have seen many getting this sort of problem solved. Bitpay can reply back way faster than neteller...

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