I appreciate all of the advice but I have spent at least 30 hours of my precious time writing emails and stressing over the incompetence with the customer service system they have in place. Most responses I receive are, "Please respond using the email address on the account where the order was placed". Those canned responses are usually from the same idiot named XIRU. At first I thought it was funny because the email address they replied that message to was the address on the account. I even pointed it out a few times to no avail.
I wish Bella would come back because she had a pulse and could think like a normal person and not a robot just trying to close a ticket without helping the customer. Also, I am dealing with the actual legitimate Bitmain website. I have received several orders just fine in the past. Problems did not start until I purchased someone else's orders. I paid a lot of BTC to get those orders - of course I could have saved the money if the Bitmain website was modern enough to handle a crowd. I was up-front with Bitmain about my purchase of those orders. Before I claimed those orders I checked Bitmain's policy and found it was ok to do it. Today I feel like they are trying to set an example of me since they since changed the policy regarding buying other account orders. I took my action only before they made the policy change but I feel like they just don't care. If the orders were shipped out within 2 months then it would not have been a problem but that is hard to explain to someone in customer service who is already not very bright. Rep looks at policy - "Today says not possible to buy other orders". Me: " I bought before policy change", Rep: "Sorry this has always been policy (at least since I started working at Bitmain 2 weeks ago)". I was honest with them when I first requested to update the shipping addresses. I told them it was purchased from someone else and I needed to update the address and explained that it was still going to the USA which was within guidelines. Over 2 months ago I quickly changed the default address on the new accounts I claimed. I put in a tickets to change the shipping address, I sent an email requesting update to shipping address to their Zendesk. I even requested all accounts be combined which they said was not possible. Then 3 weeks ago I see my orders have shipped but they are going to the original address on the order (all non-existent addresses). DHL and UPS cannot change them on-the-fly just by my word because BITMAIN locked address changes where only they can do it. I sent email requests to BITMAIN and opened new tickets and then waited the dreaded typical 3 days for response time while the packages are in time-sensitive shipping limbo. Only to hear, please make the request through the email address on the account - are they for real? Do they not realize I paid them a lot of money and they were not simply giving me something for free?
I do give credit to Bitmain for one reply - they proactively sent an email to say one of my shipments had to be returned to China because the shipper could not make delivery to the address on the order
Then Bitmain asked me to pay for the return customs fees and return shipping and then pay for the new shipping charges back to me. I figured this was just one final slap to say, "hey stupid, we mine all the value from your crypto before we sell anything to the public and then sell you the equipment that is not worth our time using for mining the crumbs, and now if you buy something you will get nothing in return plus we give you a customer service experience you will never forget - SUCKER!!!!!"
I don't like to post financial information but I have spent close to 6 figures on their equipment.It took some obvious head pounding and greed but now I am no longer willing to make any future purchases with Bitmain. They probably do not care as others will fill my void but there is definitely room for competition - Canaan offered me a very good experience before and after I purchased equipment from them earlier this year. Besides after the D3 shipping delay and difficulty rise fiasco and my recent experience, in hindsight, I would have definitely saved a lot of money buying antminer equipment indirectly.
I have all the correspondence/email chains if someone from upper management at Bitmain is concerned about me. Most of my dealing with DHL and UPS regarding these shipments were done by phone or website message submissions. In all my years, i have never seen a company like Bitmain that is able to exist for very long when treating customers this way. I cannot be the only customer they did this to as they have done this to me on several recent orders.
Thank you for reading.
