I made a bank transfer to cex.io a month ago and still nothing is showing up in my account.
Support is not being of any help, they are just leaving me with automated messages saying they have escalated the issue to the correspondent team, but nothing.
I've opened 4 different cases and all of them with the same results. None.
I'm starting to think they stole my money. I deffinitely do not recommend Cex.io to anyone.
If someone has been through the same situation and managed to get it solved, please let me know how you did it.
Hi mate, first of all just stay calm, your money is not stolen... myself I got it after more than one month but finally arrived.
Cex indeed has issues with the payment processor since 2 months now, similar reports are
here, where from time to time a Cex support is escalating the complaints
You'll get your money at some point, it's actually CryptoCapital messing around with the funds, Cex is struggling to get to their almost nonexistent support to fix this shit.
Take it easy with Cex, they are honest and trying to help, to fix the issues but they are very slow dealing with too many complaints ...