49 confirmations but not btc in wallet

[cozmo]

Hi guys,
      I have made a transfer from my exchange wallet to bitcoin-india wallet and on blockchain there has been 49 confirmations( as of writing) but still the btc not reflecting in my wallet. Its been more than 7+ hours. Any help?

address: 17fb1G7nF3N6K6zSpR1D8Y1tQbhRNzPRWU

[1714849190]

1714849190

[Thekool1s]

Hi guys,
      I have made a transfer from my exchange wallet to bitcoin-india wallet and on blockchain there has been 49 confirmations( as of writing) but still the btc not reflecting in my wallet. Its been more than 7+ hours. Any help?

address: 17fb1G7nF3N6K6zSpR1D8Y1tQbhRNzPRWU

Are you sure they gave you this address to send the btc on? Double check the address they asked you to send BTC to. If it checks out, contact their support and ask them what is going on. They can only help you with this matter.

[onnz423]

Well since the payment is confirmed on the blockchain, only bitcoin-india can help you.
However, i have never heard of them and could not find much of information about them online.
Are you sure they are legit and not a scam website? You can try their support over at Bitcoin india zendesk. That is the only way that you will be able to get those funds back, because bitcoin india holds all the private keys and not the user i suppose.

[cozmo]

Yes I double checked, address is right.

They have their own mining pools it seems and and they're saying blockchain has to respond to them and lot of other users are also facing the downtime from yesterday. I really didn't get the technicalities and am still not known how much time it is going to reflect. Any help?

[Potato Chips]

Yes I double checked, address is right.

They have their own mining pools it seems and and they're saying blockchain has to respond to them and lot of other users are also facing the downtime from yesterday. I really didn't get the technicalities and am still not known how much time it is going to reflect. Any help?

I've also never heard of bitcoin-india, I assume its a local wallet for people in india right? It might be worth discussing on your local board here regarding its legitimacy.
Anyways, I don't get why blockchain has to respond to them  . Because your transaction has already received enough number of confirmations to be reflected so the problem clearly lies on their side in fact even unconfirmed ones should also be reflected. As said just like from the guy above, what you can do now is to contact their support.
 

[cozmo]

It is still not showing up in my wallet. No one is responding as of now. Not even an update on timeframe. I must say pathetic service.

It shouldn't matter right, how much so ever i sent as long as the confirmations are done ? Now its 70 confirmations but still not reflecting in my wallet. I m just stuck!

[Thekool1s]

It is still not showing up in my wallet. No one is responding as of now. Not even an update on timeframe. I must say pathetic service.

It shouldn't matter right, how much so ever i sent as long as the confirmations are done ? Now its 70 confirmations but still not reflecting in my wallet. I m just stuck!

Have they stopped Responding? Or are you just being impatient? If you believe they are scamming you, You should open a Scam Accusation against them, so that no other user uses them. Scam Accusation board

[cozmo]

In a way, i am being lil impatient but how much time buffer should i consider from technical aspects to get things resolved, if we consider a sync issue from a client. Because, I don't even know if they're really looking into.

[Thekool1s]

In a way, i am being lil impatient but how much time buffer should i consider from technical aspects to get things resolved, if we consider a sync issue from a client. Because, I don't even know if they're really looking into.

Give them a few days and go from there, if you still get no response from them, you should contact your local authorities to look into this matter. Have you tried calling them? Are they responding on their whatsapp number or is it dead too?

[cozmo]

I see them online but no response to my messages. May be too many requests but that doesn't mean one should switch off or do not lift the call. 48 hours is what they say to address the ticket. I got nothing but to wait I guess may be at least 24 hours. (12+ hours already passed). 

[Thekool1s]

I see them online but no response to my messages. May be too many requests but that doesn't mean one should switch off or do not lift the call. 48 hours is what they say to address the ticket. I got nothing but to wait I guess may be at least 24 hours. (12+ hours already passed). 

Just wait it out.

[HCP]

The most important question is: do you have access to the private key for this address (17fb1G7nF3N6K6zSpR1D8Y1tQbhRNzPRWU)?  or do you have the "seed" for the wallet?

If the answer is NO... then this Bitcoin-India either has TERRIBLE service or coding or both... OR it is a scam... over 90 confirmations on the blockchain, there is absolutely no valid reason for that amount to not be reflected in your wallet balance.

The address: 17fb1G7nF3N6K6zSpR1D8Y1tQbhRNzPRWU  has received over 1.5 BTC since 21st October... and the current balance is 0.98451 BTC... does that sound correct?

[cozmo]

The most important question is: do you have access to the private key for this address (17fb1G7nF3N6K6zSpR1D8Y1tQbhRNzPRWU)?  or do you have the "seed" for the wallet?

If the answer is NO... then this Bitcoin-India either has TERRIBLE service or coding or both... OR it is a scam... over 90 confirmations on the blockchain, there is absolutely no valid reason for that amount to not be reflected in your wallet balance.

The address: 17fb1G7nF3N6K6zSpR1D8Y1tQbhRNzPRWU  has received over 1.5 BTC since 21st October... and the current balance is 0.98451 BTC... does that sound correct?

Yeah, I do have a private key and am able to access it. No they don't have the seed for the wallet. Terrible service is what I think of because they are in from past 2 years and recently i did few transxn recently it was smooth but from last night this issues( may be coz of no segwit news, as they were giving free 2x coins) their ratings are average and sometimes good too but yeah reliability and customer support is pathetic.


Yeah that absolutely sounds correct, balance should be 0.98 only.

[Thekool1s]

The most important question is: do you have access to the private key for this address (17fb1G7nF3N6K6zSpR1D8Y1tQbhRNzPRWU)?  or do you have the "seed" for the wallet?

If the answer is NO... then this Bitcoin-India either has TERRIBLE service or coding or both... OR it is a scam... over 90 confirmations on the blockchain, there is absolutely no valid reason for that amount to not be reflected in your wallet balance.

The address: 17fb1G7nF3N6K6zSpR1D8Y1tQbhRNzPRWU  has received over 1.5 BTC since 21st October... and the current balance is 0.98451 BTC... does that sound correct?

Yeah, I do have a private key and am able to access it. No they don't have the seed for the wallet. Terrible service is what I think of because they are in from past 2 years and recently i did few transxn recently it was smooth but from last night this issues( may be coz of no segwit news, as they were giving free 2x coins) their ratings are average and sometimes good too but yeah reliability and customer support is pathetic.


Yeah that absolutely sounds correct, balance should be 0.98 only.

I think you don't have to worry about anything just yet. I think they are trying to solve the issue, they just took down their website a few minutes ago.

[cozmo]

The most important question is: do you have access to the private key for this address (17fb1G7nF3N6K6zSpR1D8Y1tQbhRNzPRWU)?  or do you have the "seed" for the wallet?

If the answer is NO... then this Bitcoin-India either has TERRIBLE service or coding or both... OR it is a scam... over 90 confirmations on the blockchain, there is absolutely no valid reason for that amount to not be reflected in your wallet balance.

The address: 17fb1G7nF3N6K6zSpR1D8Y1tQbhRNzPRWU  has received over 1.5 BTC since 21st October... and the current balance is 0.98451 BTC... does that sound correct?

Yeah, I do have a private key and am able to access it. No they don't have the seed for the wallet. Terrible service is what I think of because they are in from past 2 years and recently i did few transxn recently it was smooth but from last night this issues( may be coz of no segwit news, as they were giving free 2x coins) their ratings are average and sometimes good too but yeah reliability and customer support is pathetic.


Yeah that absolutely sounds correct, balance should be 0.98 only.

I think you don't have to worry about anything just yet. I think they are trying to solve the issue, they just took down their website a few minutes ago.

https://i.imgur.com/gKFpFto.png

Yeah that's what a sigh of relief. They are fixing things up, hopefully once they are live get to see my coins.

p.s: if these issues are going to happen from client then i am really dubious about security since any exchange company can close down any night and run off with btc  since they're holding our private keys. Even if i go for trezor i have to trade on exchanges, clueless on where to hodl btc

[carlfebz2]

The most important question is: do you have access to the private key for this address (17fb1G7nF3N6K6zSpR1D8Y1tQbhRNzPRWU)?  or do you have the "seed" for the wallet?

If the answer is NO... then this Bitcoin-India either has TERRIBLE service or coding or both... OR it is a scam... over 90 confirmations on the blockchain, there is absolutely no valid reason for that amount to not be reflected in your wallet balance.

The address: 17fb1G7nF3N6K6zSpR1D8Y1tQbhRNzPRWU  has received over 1.5 BTC since 21st October... and the current balance is 0.98451 BTC... does that sound correct?

Yeah, I do have a private key and am able to access it. No they don't have the seed for the wallet. Terrible service is what I think of because they are in from past 2 years and recently i did few transxn recently it was smooth but from last night this issues( may be coz of no segwit news, as they were giving free 2x coins) their ratings are average and sometimes good too but yeah reliability and customer support is pathetic.


Yeah that absolutely sounds correct, balance should be 0.98 only.

I think you don't have to worry about anything just yet. I think they are trying to solve the issue, they just took down their website a few minutes ago.

Yeah that's what a sigh of relief. They are fixing things up, hopefully once they are live get to see my coins.

p.s: if these issues are going to happen from client then i am really dubious about security since any exchange company can close down any night and run off with btc  since they're holding our private keys. Even if i go for trezor i have to trade on exchanges, clueless on where to hodl btc

I haven't heard about this site same as others do say on here and been view that they are ongoing on maintenance hope it wont be an exit scam but well I cant judge about the site though. Hope they would resolve those issues soon because security is the most important thing for a site and shouldn't really have some bugs specially on deposit or withdrawal area.

[HCP]

Yeah, I do have a private key and am able to access it. No they don't have the seed for the wallet. Terrible service is what I think of because they are in from past 2 years and recently i did few transxn recently it was smooth but from last night this issues( may be coz of no segwit news, as they were giving free 2x coins) their ratings are average and sometimes good too but yeah reliability and customer support is pathetic.

Yeah that absolutely sounds correct, balance should be 0.98 only.

Ok, in that case, I would suggest your import your private key into another wallet like Electrum (when you create a new wallet select: Standard wallet -> Use public or private keys)... and double check that it generates the same address and has the correct balance.

I certainly wouldn't be happy about not being able to see my coins because their server is down for maintenance!!  

[cozmo]

Site is back now. But still i don't see my coins..

[Spendulus]

Site is back now. But still i don't see my coins..

Why not move some out? Like 0.95. Yes they may have a temporary maintenance issue but you have a "where are my coins, Dude?" issue which is unknown as to whether it's temporary or permanent.

[cozmo]

Just got a reply after numerous trials, "there is some issue related to network and our team is working on it." Now at least i am certain to some extent they're not gonna scam but all i have to do is nothing but wait for some time.