CEX.IO scam? what can be done?

[mettalmag]

I was using cex.io very rarely, but after October 15 when all the cards has been blocked outside EU (xapo, bitpay. cryptopay.me etc.) I switched to cex.io for cashing outs. We have a local company that does this, but meh cex was better.
About a month ago I deposited fiat via wire transfer to buy BCH and than antminers, after two weeks of waiting and then couple emails to support they credited my balance. I bought BCH, than transferred it to wallet and bought products from bitmain, after what I deposited leftover BCH to cex.io and it is still pending since October 25th. More than two weeks have passed. I've contacted support on cex.io itself, I asked help on their facebook page, here, but nothing. I got the same answer every two days "your patience is highly appreciated".
I asked them to cancel my deposit and send back the BCH to the address were they came from, nothing.
I wonder what can be done in this case, visit their office? Ask authorities/lawyer and sue them?
any idea and experience shared would be helpful

[1714166724]

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[1714166724]

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[1714166724]

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[BitHodler]

There have been people with similar complaints about cex, where their problem/issue was solved after a few weeks of continuously complaining. It could be governmental pressure in the background resulting in these delays.

But still, that doesn't justify their behavior of blatantly ignoring their customers. I think the best option would be to team up with others who are affected by cex, and to force through a solution.

The thing is that aside from it not being professional from the side of cex, they aren't doing anything wrong per se (regardless of how annoying the situation for people might be) ~ at this point it's still patience you depend on.

[CEX]

I was using cex.io very rarely, but after October 15 when all the cards has been blocked outside EU (xapo, bitpay. cryptopay.me etc.) I switched to cex.io for cashing outs. We have a local company that does this, but meh cex was better.
About a month ago I deposited fiat via wire transfer to buy BCH and than antminers, after two weeks of waiting and then couple emails to support they credited my balance. I bought BCH, than transferred it to wallet and bought products from bitmain, after what I deposited leftover BCH to cex.io and it is still pending since October 25th. More than two weeks have passed. I've contacted support on cex.io itself, I asked help on their facebook page, here, but nothing. I got the same answer every two days "your patience is highly appreciated".
I asked them to cancel my deposit and send back the BCH to the address were they came from, nothing.
I wonder what can be done in this case, visit their office? Ask authorities/lawyer and sue them?
any idea and experience shared would be helpful

we apologise for the waiting, can you give us your ticket number so we can contact support and resolve your issue

[mettalmag]

I was using cex.io very rarely, but after October 15 when all the cards has been blocked outside EU (xapo, bitpay. cryptopay.me etc.) I switched to cex.io for cashing outs. We have a local company that does this, but meh cex was better.
About a month ago I deposited fiat via wire transfer to buy BCH and than antminers, after two weeks of waiting and then couple emails to support they credited my balance. I bought BCH, than transferred it to wallet and bought products from bitmain, after what I deposited leftover BCH to cex.io and it is still pending since October 25th. More than two weeks have passed. I've contacted support on cex.io itself, I asked help on their facebook page, here, but nothing. I got the same answer every two days "your patience is highly appreciated".
I asked them to cancel my deposit and send back the BCH to the address were they came from, nothing.
I wonder what can be done in this case, visit their office? Ask authorities/lawyer and sue them?
any idea and experience shared would be helpful

we apologise for the waiting, can you give us your ticket number so we can contact support and resolve your issue

finally I got your attention hope it will last till the issue is resolved
Request #383179
this is just one of them

[mettalmag]

was it that hard?
was it worth of this all?

Resolved, finally.