Any update on the issue? Any timeline that your user can expect? Its been almost a week now and up until today the issue is still at hand.
I think a lot of people have been waiting for this fixed on your end. Don't let them down because I read good reviews about your services before and this is the first time I've seen a scam accusations open up against you. And if the issue is with your provider then better get a new one to have a continuous service to your customers.
I'm not sure what you're expecting. They reversed trades
days later, and they didn't stop BCH trading in real time
for multiple days while this supposed malfunction was taking place. If you buy that story, I've got a bridge to sell you. They didn't hedge BCH positions and the market ran them over.
This event seals the deal for me....SimpleFX = bucket shop. Take your business to Bitmex for crypto futures, and 1broker for real markets (stocks, forex, etc). Fake and unbelievable excuse for clawing back money from their traders. This is Whaleclub-level theft.
Although incidental, the bridge function’s malfunction is inexcusable for a liquidity provider. Therefore, we decided to temporarily remove BitcoinCash pairs from our trading symbols. Currently we are finishing our business negotiations with new liquidity provider companies that will secure that no incident like that will happen on our platform ever again.
But why did they wait to halt trading for 2+ days? Either they are the most incompetent broker in the industry, or they are stealing lots of money here. My money is on the latter. Either way, SimpleFX can't be trusted for shit now.