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Author Topic: Bittrex verification issues  (Read 2457 times)
hummernuts (OP)
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November 18, 2017, 01:38:08 PM
 #1

Hello there, everybody.

I'm sorry in advance if i've chosen the wrong thread to post my topic.
I recently got into trading and i've been told to start with a bittrex.com as my first trading website. Thing is, as soon as i decided to register i wanted to get fully verified so i won't face any further issues so i uploaded my IDs.
But apparently, automatic verification couldn't do its job so for my verification it now needed for someone to manually review my IDs and, as it said, usually takes around 7 days.

It's been 3 and a half weeks already, i havent heard a thing from support team, they ignore all my emails and i simply can't start trading.
I really hope you guys can help me sort things out, any help is appreciated.

Thanks in advance.
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November 18, 2017, 01:54:35 PM
 #2

you said that it takes around 7 days, so just keep patient bro, it just 3 days now, you need at least 7 days to be verified, if has 7 days and they dont verify you, then you can contact them immediately and make an appeal or try to resend your verification manually.
Good Luck..!!
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November 18, 2017, 02:03:23 PM
 #3

you said that it takes around 7 days, so just keep patient bro, it just 3 days now, you need at least 7 days to be verified, if has 7 days and they dont verify you, then you can contact them immediately and make an appeal or try to resend your verification manually.
Good Luck..!!

Thanks for your answer, but
It's been 3 and a half WEEKS already. So it means around 25 days.
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November 18, 2017, 02:16:18 PM
 #4

Try to contact them and ask them. But do not forget that there are many people who do as you.
Coinbase said that 100,000 new users have joined within 24 hours of the CME Group announcement.
Every exchange are overbooked. It take a long time for verification.  How long does it take to check 100000 users ?  and each day it’s like that.
So my advice, if you want to invest for a long time in altcoin : start to suscribe in all the big exchange and not only bittrex like kraken, binance etc 
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November 18, 2017, 05:20:27 PM
 #5

Verification worked very fast for me. It took lesss than two hours for getting verified. Funny is, that my friend has an unverified account with a limit of 1337 BTC withdrawls per day. How could this happen? Is it because he owns so much assets?!?

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hummernuts (OP)
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November 18, 2017, 05:29:35 PM
 #6

Wow, what a "leet" amount of money.
Dunno about your friend, but im pretty worried about not being albe to withdraw if anything.

That's what stuns me the most: my friends got verified straight away too.
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November 18, 2017, 05:37:16 PM
 #7

the question is,did you send your coin to Bittrex while you're having an unverified account ?
if you did not do that,it would be best for you to create another one.
but if you sent it to them i think the only way to solve it is by sending an email.
7 days are not long enough in my opinion because if you ever do some research you will see that someone got the reply from them for a few months.
which mean they're totally busy and do not have a time to reply your email(lets be positive).
try to send an email from day to day to follow up your case because i believe they will reply your email just like other.
keep trying and ask them from their social media and email

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hummernuts (OP)
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November 19, 2017, 03:26:33 AM
 #8

the question is,did you send your coin to Bittrex while you're having an unverified account ?
if you did not do that,it would be best for you to create another one.
but if you sent it to them i think the only way to solve it is by sending an email.
7 days are not long enough in my opinion because if you ever do some research you will see that someone got the reply from them for a few months.
which mean they're totally busy and do not have a time to reply your email(lets be positive).
try to send an email from day to day to follow up your case because i believe they will reply your email just like other.
keep trying and ask them from their social media and email

Thanks for your reply, Damut. Thing is, i tried to google how i can close down my current account and it says i have to do it through their support and, in my case, i suppose its gonna take just as long, as getting verified.
And no, i dont have any coins on my balance yet.
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November 19, 2017, 04:50:50 AM
 #9

Its been almost a month which is too long. Have you read about the article bittrex published which is the verification troubleshooting. It states why some verification isn't processed and some tips to avoid that. Usually, If you followed the tips there it wouldn't take that long although we should also consider that bittrex is currently undergoing a lot of problems resulting in receiving lots of works to do which is why they can't accomodate all their users asap. I've been hearing that a lot of users gets ignored.

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November 19, 2017, 06:03:35 AM
 #10

My account have been verified the same day I processed it. Maybe they didn't ignore your ticket but haven't read it yet because of tons of tickets they are receiving. I saw some users posting in their social media as well, not sure if it really helps but you can give it a try. Since you don't have any funds in your account, just use other exchanges first while waiting for the response of the support.
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November 19, 2017, 12:23:33 PM
 #11

Hello there, everybody.

I'm sorry in advance if i've chosen the wrong thread to post my topic.
I recently got into trading and i've been told to start with a bittrex.com as my first trading website. Thing is, as soon as i decided to register i wanted to get fully verified so i won't face any further issues so i uploaded my IDs.
But apparently, automatic verification couldn't do its job so for my verification it now needed for someone to manually review my IDs and, as it said, usually takes around 7 days.

It's been 3 and a half weeks already, i havent heard a thing from support team, they ignore all my emails and i simply can't start trading.
I really hope you guys can help me sort things out, any help is appreciated.

Thanks in advance.

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take a look in ANN topic
https://bitcointalk.org/index.php?topic=463202.1480

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after banning in slack & blocking my money since 35 days ago





https://bittrexfact.world/
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November 19, 2017, 01:42:25 PM
 #12

Account verification on bittrex needs under 10 minutes as they are stating on their site after applying for enhanced verification. I did it recently and after 5 min everything has been done.
From which country are you?
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November 23, 2017, 03:41:41 PM
 #13

Hi, I am from Netherlands. I have submitted all my documents several times to Bittrex, incl. proof of address.
I have been waiting for 6 weeks to verify my acccount. I cannot transfer any single coin out of bittrex. They are literally holding my money and I have zero access to it. I have sent 10 email desperately begging for the help. Sending my documents over and over  (to the same ticket they did create for me). No luck! No answer. When I created a ticket for something meaningless, they did reply instantly. But when I am asking them to verify my account, no answer!! It is frustrating. I have no idea, how to get to my money. Can I loose my money eventually? Can bittrex not to grant me access to my own money? How to proceed? Help needed, please...
NB: I would suggest not to send any money to bittrex unless you are verified, plus send only a small amount and check the possibility to withdraw it. I am soooo stupid, did not do it. I never thought verification can be a problem.

Cheers,
Marc
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November 23, 2017, 08:59:26 PM
 #14

Same here, 40 days and no reply from support. Also they just switched daily limit from 0.0025 to 0 BTC. And they just changed statements from 31 of October. Last time it was 0.025. I thought I could withdraw by small amounts even if take long. So now no chances, they just took the money.
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November 24, 2017, 06:43:39 PM
 #15

Same here, 40 days and no reply from support. Also they just switched daily limit from 0.0025 to 0 BTC. And they just changed statements from 31 of October. Last time it was 0.025. I thought I could withdraw by small amounts even if take long. So now no chances, they just took the money.

They actually answered, saying that "they're getting a lot of tickets and a lot of new accounts to verify, so, probably, they will verify our accounts as well. Good thing i havent deposited any money yet.
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November 24, 2017, 09:16:02 PM
 #16

Same here, 40 days and no reply from support. Also they just switched daily limit from 0.0025 to 0 BTC. And they just changed statements from 31 of October. Last time it was 0.025. I thought I could withdraw by small amounts even if take long. So now no chances, they just took the money.

They actually answered, saying that "they're getting a lot of tickets and a lot of new accounts to verify, so, probably, they will verify our accounts as well. Good thing i havent deposited any money yet.

Thanks for the update on your situation.  You were wise to verify before depositing!   I hope they get to your ticket soon!

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November 24, 2017, 10:59:42 PM
 #17

There's so many problems that Bittrex is facing right now. Usually verification of  IDs there is only takes 10-15 minutes only. I have signed there and upgraded my account to enhanced account. But it's rare that it can take a week just to verify your ID. Did you uploaded a clear and quality pictures of your ID? If still they can't verify your account. Then try different exchange. Binance is a good one. I've benn using this and so far, so good. Also you don't have to verify your account to trade because it's like Poloniex. Unverified account has withdrawal limit. But unlike Poloniex, it's withdrawal limit is way too high than Poloniex. Because 2 btc is the maximum limit for unverified account on Binance. While Poloniex only has limit of $2000 for unverified account.
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November 24, 2017, 11:45:45 PM
 #18

Hello there, everybody.

I'm sorry in advance if i've chosen the wrong thread to post my topic.
I recently got into trading and i've been told to start with a bittrex.com as my first trading website. Thing is, as soon as i decided to register i wanted to get fully verified so i won't face any further issues so i uploaded my IDs.
But apparently, automatic verification couldn't do its job so for my verification it now needed for someone to manually review my IDs and, as it said, usually takes around 7 days.

It's been 3 and a half weeks already, i havent heard a thing from support team, they ignore all my emails and i simply can't start trading.
I really hope you guys can help me sort things out, any help is appreciated.

Thanks in advance.

Try getting on their slack channel, i remember that someone on this forum got their problem resolved when he complained about it on the slack channel even they were ignoring him on the actual support tickets.

The basic verification definitely does not work. I entered al my personal info and it said it doesn't match public records.

At least you don't have any funds on there, if you don't get verified then just use another exchange. Bittrex isn't the only exchange that lists coins.
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November 25, 2017, 12:35:25 AM
 #19

Hello there, everybody.

I'm sorry in advance if i've chosen the wrong thread to post my topic.
I recently got into trading and i've been told to start with a bittrex.com as my first trading website. Thing is, as soon as i decided to register i wanted to get fully verified so i won't face any further issues so i uploaded my IDs.
But apparently, automatic verification couldn't do its job so for my verification it now needed for someone to manually review my IDs and, as it said, usually takes around 7 days.

It's been 3 and a half weeks already, i havent heard a thing from support team, they ignore all my emails and i simply can't start trading.
I really hope you guys can help me sort things out, any help is appreciated.

Thanks in advance.

Only them can help you so if that is the case you should wait even for longer. 3 weeks is a longer period for just a ID verification no matter how many did some submissions. That's why I don't want to undergo verification in an exchange outside of my country although Im fine with that ID submission.

Im not depositing any funds now to Bittrex since I see lots of complaints about verified accounts that needs to resubmit ther ID's. Plus Basic Verification now needs to submit ID's to in able to make withdrawals unlike before that the only thing need is Mobile Number. Really sucks.

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November 25, 2017, 01:01:28 AM
 #20

The basic verification definitely does not work. I entered al my personal info and it said it doesn't match public records.
Not sure why it doesn't work out for you, but I have a basic verified account, and have never had any issues. It's either you living in a remote area, or you living in a brand new area which the outdated verification system doesn't recognize.

In some cases people (not saying you are) even try to register themselves with nonexistent address information, which obviously will never be recognized by their verification system.

In case of the latter mentioned, Bittrex is cracking down on accounts who managed to use fake address information to get basic verified, which also contributes to those who are complaining about blocked accounts.

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