ledger nano / coin stuck in the recovery tool

[marcopolo040]

hi,

15-11-2017 someone sent a Bitcoincash to my Bitcoincash Split account by QR code. But it never arrived. Now I can find it under Bitcoin Cash - BTC Recovery Tool, but it is displayed as a Bitcoin and NOT Bitcoin Cash. Also I can't send it to a Bitcoin OR to a Bitcoin Cash account. It's stuck in the recovery tool and can't be send. When I tried to send i get the announcement "SENDING FAILED - An error accured. Please try again later" appears. But after 5 days, still nothing has happened. Can you please tell me how I can get my Bitcoin or Bitcoin cash out of the recovery tool.

I tried everything that's allready written in the ledger helpdesk, including reset my ledger, uninstall and install the apps (Chrome) and tried it on a new device. Doesn't work. Please help me. TY;)

[jackg]

Can you post the address and/or txids that are relevant to this as these will help to greater view the issue you are facing.

Presumably there is an issue with the transaction that was sent if it wasn't sent coectly though I'm not sure why it would say bitcoin was sent instead, maybe a bad connection issue with a server. If there's an option to change the server you connect to, I'd recommend trying a few others to see if that solves any issues.

[marcopolo040]

Thank you for your message, it was enough to figured it out by myself 
I was collecting the information you wanted and I was logging in with my Ledger Nano S into my Wallet and when I log in with my Nano S I choose the coin I want: Bitcoin Cash, but in the app I always get the option to choose Bitcoin or Bitcoin Cash even if I say on my Nano S what I want. Then I thought  of something, what if I do some sort of cross login? Maybe it works!
So I logged in on my Ledger Nano S into Bitcoin. But when they asked me in the app on the computer if I wanted to log in “Bitcoin” or “Bitcoin Cash” I choose Bitcoin Cash! I got the option to open the recovery tool and I did. Then I sent the Bitcoin to my Bitcoinadress and it was send!! So… I’m happy