Not receiving emails from Bitpanda to authorise bitcoin transaction

[sherakapod]

I have been trying to send bitcoins for 2 days but I am not receiving the emails from Bitpanda to verify and then send money on. I have been in touch with support but they say there's no problem. There obviously is though. Nothing in spam folder and I have tried the transactions on my ipad just in case there was a problem with my laptop.
I have raised another ticket with support but have had no reply today.
Has anyone else had this problem and solved it Please?
I am desperate to send bitcoins out.
Thanks in advance

[HCP]

you option is to double check with Bitpanda that your email address that they have on file is correct. If you're not getting their emails, and it's not in your spam folder, then chances are they're either sending to the wrong address because that's what they have on file... or your email system is broken.

Chances are that no one here can help you with any of this

Your only option is to attempt to troubleshoot your email system (What email provider are you using?) or the BitPanda system with the help of BitPanda support.