called a customer service number for bitfinex on Google and they supposedly helped me transfer Bitcoin from Gemini to Bitfinex. My Bitcoin never made it to my Bitfinex account. I tried the phone number 9 hours later it was no longer a working number. I tried another number for Bitfinex customer service. It sounded like the same guy, he tried to rob me again. He said in order to recover the .11 Bitcoin, I would need at least that much or more in my Gemini account in order to get back the Bitcoin I lost. I asked him why in the world I'd need that. Makes absolutely no sense. I said what are you up to you want to just rob me again. He said fuck you and he hung up. Total scam.
I thinks those people have fishing on you and not bitfinex mistake,they only used the platforms site's bitfinex to scam with your bitcoin.the proper way to safe of your asset you must go to the platform site's and log in if you want trading or exchange ,not asking help for customer service that you dont know what kind of person there is maybe a scammer or hacker.in my own experience with betfinex they are trusted site's and i have never complained about there sites until now.