Warning! Possible bug on Cryptsy, coins lost?? [FIXED]

[de_xt]

Hello there, I just wanted to warn you about a nasty bug on Cryptsy I just found, which made me lose some money. This must be fixed ASAP!!

I ordered a withdrawal request for 511 YAC I had in my wallet and just after pressing “Send withdrawal request” button the site went down due to the recent DDOS attacks.

But when it came back my coins were not in my wallet and the withdrawal request is not shown on the wallet History!!! And no confirmation email was sent to my inbox, either.

When I press the Audit button, the following info is shown:

Withdrawals
Date TrxId Amount

2013-06-12 03:59:18

528fdeb96f5512306967c24d956c00
648f3609c504041d9acb4c18fc2b87
a2e3

335.76484200

SentTo Address: Y6F9aoZ78pKGsC7zSXvFkkD62r8oc8jM6d

2013-06-27 16:46:14

511.00000000

SentTo Address: Y8uogfMT3jx5GWLpHkvTzQGekf4waVk3Ad

Notice there’s no Txid in the second transaction!!! so the transaction was not initiated but my coins are not there!

I hope they fix this nasty bug and give my coins back. I sent an email to support team but still got no response.

The sad part is, I sent these coins to sell them higher but because of this bug, even if they give my coins back I've lost the opportunity now, so I'm really annoyed. These stupid bugs really need to be worked out in an exchange pretending to be "pro".

[Pmalek]

Hmm Crypsy seems pretty buggy! Instead of accepting more coins so quick they could invest in security and stability.. Sorry for your loss and I hope they get you a refund or something.

[coinbird]

Hi
had a similar experience today. When I tried to withdrawal 0.06BTC they just disappeard from the account but didn't showed up anywhere in my cashout history and obv also not in my wallet. This was 8h ago just wanted to check again but site is down again.

[ampere]

Same thing here, 22k DGC 

[eddyfitz]

I think you guys need to PM BigVern or/and BitJohn about this issue.
Too bad it happened when YAC started to go up

[BitJohn]

Have you emailed support? To often folks come straight to bitcoin talk before try to resolve the issue. I think you'll find we are pretty good about resolving most issue. support@cryptsy.com

[TheFuneral]

why don't you try contacting them first instead of exposing the issue publicly?

Just like when you have an issue with a bank you don't run to the town square and shot I have a problem with the bank. You have to be an adult and goto the institution as they are most likely the ones that can directly help you.

[bigvern]

Hello there, I just wanted to warn you about a nasty bug on Cryptsy I just found, which made me lose some money. This must be fixed ASAP!!

I ordered a withdrawal request for 511 YAC I had in my wallet and just after pressing “Send withdrawal request” button the site went down due to the recent DDOS attacks.

But when it came back my coins were not in my wallet and the withdrawal request is not shown on the wallet History!!! And no confirmation email was sent to my inbox, either.

When I press the Audit button, the following info is shown:

Withdrawals
Date TrxId Amount

2013-06-12 03:59:18

528fdeb96f5512306967c24d956c00
648f3609c504041d9acb4c18fc2b87
a2e3

335.76484200

SentTo Address: Y6F9aoZ78pKGsC7zSXvFkkD62r8oc8jM6d

2013-06-27 16:46:14

511.00000000

SentTo Address: Y8uogfMT3jx5GWLpHkvTzQGekf4waVk3Ad

Notice there’s no Txid in the second transaction!!! so the transaction was not initiated but my coins are not there!

I hope they fix this nasty bug and give my coins back. I sent an email to support team but still got no response.

The sad part is, I sent these coins to sell them higher but because of this bug, even if they give my coins back I've lost the opportunity now, so I'm really annoyed. These stupid bugs really need to be worked out in an exchange pretending to be "pro".

It's not a bug, the withdrawal confirmation email was stuck in the mail queue - so you never completed the process.   It should have come through now and you will be able to complete the process.

BigVern

[peonminer]

Huzzah!

[Pmalek]

BitJohn yours and Verns support are really GREAT, I can confirm that. You really try to resolve all the issues and be active on forum threads. That means so much for the users. But there is not a doubt that Cryptsy has nasty bugs... Deposit delays, slow refund after canceling orders, slow interface, vulnerable site, bigger deposit then sent (after that more then few accounts were in minus) etc.. I like Cryptsy, but you guys gotta be more stable in all areas.. 

[torbank]

I think people are just hypervigilant due to the number of exchanges that have suddenly closed or been broken in to.

[BitJohn]

BitJohn yours and Verns support are really GREAT, I can confirm that. You really try to resolve all the issues and be active on forum threads. That means so much for the users. But there is not a doubt that Cryptsy has nasty bugs... Deposit delays, slow refund after canceling orders, slow interface, vulnerable site, bigger deposit then sent (after that more then few accounts were in minus) etc.. I like Cryptsy, but you guys gotta be more stable in all areas.. 

We work every day to improve all services we still don't claim to be out of the BETA stage and look forward to improving in all the areas we fall short and keeping all of our customers as up to date as possible. Realize we are getting growth at about 10% per day while managing the new features and working out the old. Not to mention fighting the DDOS attacks. Thanks for everyone patience and support.

[weav]

BitJohn yours and Verns support are really GREAT, I can confirm that. You really try to resolve all the issues and be active on forum threads. That means so much for the users. But there is not a doubt that Cryptsy has nasty bugs... Deposit delays, slow refund after canceling orders, slow interface, vulnerable site, bigger deposit then sent (after that more then few accounts were in minus) etc.. I like Cryptsy, but you guys gotta be more stable in all areas..  

We work every day to improve all services we still don't claim to be out of the BETA stage and look forward to improving in all the areas we fall short and keeping all of our customers as up to date as possible. Realize we are getting growth at about 10% per day while managing the new features and working out the old. Not to mention fighting the DDOS attacks. Thanks for everyone patience and support.

Hi BitJohn and bigvern, here is a bugfix you didn't seem to care about so far:

https://bitcointalk.org/index.php?topic=242899.msg2586246#msg2586246

[iGotSpots]

Vern always fixes shit. Chill yo

[r3wt]

a few weeks ago i lost .05 .0040200 btc due to a bug in their system when i cancelled a buy order for bitbar.namecoin the order was cancelled but it was never credited back to my account. i sent an email to cryptsy, i asked about it in the troll box, and nothing not a god dang word about it back from any of them. be careful with cryptsy. it works great until something fucks up and then you are shit out of luck


edit: fixed factual innacuracies in my op

[BitJohn]

a few weeks ago i lost .05 btc due to a bug in their system when i cancelled a buy order for bitbar. the order was cancelled but it was never credited back to my account. i sent an email to cryptsy, i asked about it in the troll box, and nothing not a god dang word about it back from any of them. be careful with cryptsy. it works great until something fucks up and then you are shit out of luck

We will gladly re-look at your issue please resend an email to support@cryptsy.com

[muddafudda]

Troll box would have had your answer in minutes yet you come here to post this. Good team at cryptsy

[r3wt]

a few weeks ago i lost .05 btc due to a bug in their system when i cancelled a buy order for bitbar. the order was cancelled but it was never credited back to my account. i sent an email to cryptsy, i asked about it in the troll box, and nothing not a god dang word about it back from any of them. be careful with cryptsy. it works great until something fucks up and then you are shit out of luck

We will gladly re-look at your issue please resend an email to support@cryptsy.com

will it do any good? i sent it last time and the Matt moody guy said that Big vern was on vacation.

[r3wt]

i stand corrected. here was the orginal support email i sent to cryptsy:

i just cancelled a buy order of namecoin and it didnt refund the btc to my account. the order was for 1 namcoin at like .0040200


btc or something like that. i'm sure you can find the exact amount  in your log somewhere. i just wanted to report that it did not


refund the btc to my account


correctly. thanks in advance


r3wtakaNimda is my username by the way

[StephenJH]

As an aside, it's not actually a trollbox at cryptsy. More like a crypto dead concert parking lot.

pa·tience 
/ˈpāSHəns/
Noun
The capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.
Synonyms
forbearance - endurance - sufferance - solitaire