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June 28, 2013, 03:42:10 PM |
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So I gave BitInstant a try for the first time yesterday. I did their bitcoin to email option. Got home and the order was already marked "executed" and had an email saying that it was sent. So I log in to the email account I sent the bitcoin to to get instructions to collect my coins. That email is empty. Checked the inbox, spam, tash, no email. I contact their "support" via email and they don't answer, so I try again later. I finally get a reply saying nothing is wrong on their backend and that the email was sent. That's great, but I never got it. I checked my order over to make sure I sent it to the correct email address and I did. I try to email back and no response since. And get this, I was told if I want support that I need to do transfers during "normal business hours of 10am to 7pm EDT."
Ok so fine I go to bed and will check in the morning. Go to my email, still nothing from them to collect my coins. I go to my account and now my order is marked "complete". Say what? They haven't even bothered to respond to my follow up emails for support. It should be pretty obvious I have not collected the coins as you have to set a pin to collect them. At this point I think I have been ripped off. This was my first and only transaction with this site and I did NOT make any mistakes in filling out the information required. The site does NOT say they are not a 24/7 operation and their support is non-existent.
Anyway, this is a warning to anyone thinking of using them. If there is any problem with your order you can expect no support and I doubt I will ever see my money again. If I haven't heard from them at some point today I am going to start making complaints to moneygram and ZipZap about their business practices.
Sincerely,
One very pissed off one-time customer.
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