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July 06, 2013, 07:20:48 PM |
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Very strange... Haven't really seen any issues with the bets or payouts in recent history and logs. But, I want to fix it and make it right for you! I don't want to lose players.
I believe the reason your 500's weren't returned may have been because of the live readjustment of the max bet since the backers were getting worried, and wanted to re-evaluate the house % on the WDC bets. There is no problem returning any bets that were not processed properly. However, I will need the TXN ID's and an address you would like them sent to.
But please provide me with TXN id's for any and all bets that you believe were not paid out properly or returned as they should have been It will help me track down what happened exactly so I can resolve it for future players.
Ultimatley send me TXN Id's and the payout addresses you have used for the problematic bets so I can look through everything and fix this.
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