They are legit and that's another thing why I left them, not only with the high fees but also with poor support. Before they are fine but I don't know why there's a sudden change of customer service. Blocking without any explanation? That is something unethical coming from a well known web wallet.
I have used Xapo before and they are legit in my opinion with the amount of technology improvement that have done on their site. But what made me left them was the high transaction fees which you are not even given the option as to whether to choose a lower fee for longer time and the likes.
Do not trust Xapo!
They haven't answered my emails for weeks. I have a wallet with bitcoins, they blocked my account with no explanation and I'm really worried they won't give them back. I have recommended this company to other people and I really regret because of the very poor service.
I'm alerting all my friends and I seriously recommend you check thoroughly before opening an account here.
They don't have a contact number, no address and if you have a problem, don't count on them to respond.
I found out through friends that they are in Argentina, but no address.
Does anybody know how to contact someone who can address my concerns and return my bitcoins?
If you want a copy of my correspondence with them, send PM and I'll gladly fwd the thread to you.
Matias K
The only option I see here is to call them out on social media if someone took your money without answering you to arrive at a compromise then they have thrown every bit of caution in the winds which why you also need to take that route to force an answer.
