I have received a pm from Fortune Jack representatives asking the rating to be removed. I see no confirmation from the player that he has been paid? Guy just makes a thread and disappears?
Also, to you guys at Fortune Jack, Is this what players can expect on any big win? 2 months wait to be paid? Must make a thread to be paid? I'm gonna adjust the tag for now to a neutral. I hope we don't see more threads like this in the future
Another user with withdraw issue!They owe me BTC5.777 I have contacted everyone I could possibly contact, I thought this was just a overlooked mistake, Until all contact went silent.
David, What is the excuse for this?
This site!
I should have been emailed back within minutes of raising my issue yesterday. These guys can't even email me. The treatment of me as their customer is shocking.
Get management to email me back with a solution, Dice0001 is my username.
Get your act together guys! I will be waiting!
Hey Dice0001,
David here
What is your issue, let me check with supports team.
Cheers.
That was 8 hours ago David, Are you having a hard time getting a response from your own team?
I emailed Max, Contacted live support, Posted here... Yet none of you guys can reply!
I'm starting to think fortunejack have money problems, absolutely shocking I am treated this way!
So did you try to talk to the live support? What was your issue, as you have not mentioned it yet..? I'm pretty sure FortuneJack are operating under specific working hours when it comes to certain things with the exception of live support always being there for you. You also have to know that David is not the boss of FortuneJack as he is the guy taking care of public relations and campaigns..
They owe me
BTC5.777 I have contacted everyone I could possibly contact, I thought this was just a overlooked mistake, Until all contact went silent.
David, What is the excuse for this?
So what kind of response did you get from Live Support when you've raised this issue?
Have you made sure that you have met all requirements if you had bonuses etc? I know it sucks when money gets stuck but give it a bit of time and it should get resolved!
This isn't the full chat, he went on to say in less than 12 hours someone who can actually do something about this major mistake will contact me, That was two days ago!
ALEXANDER
4:35 pm
Hello Dice0001. Thank you for contacting FortuneJack's support team. How may I help you?
DICE0001
I think you guys forgot to pay me?
ALEXANDER
Could you restate your concern?
DICE0001
I can't find payment of my last withdrawal
ALEXANDER
Hold on, please, I will check it for you.
DICE0001
it was never sent from fortunejack
ALEXANDER
I do not have full information regarding your withdrawal. I will check it and we will contact you as soon as there is any news.
DICE0001
what do you mean?
find out what's going on now
I'm not waiting for a email that won't come
ALEXANDER
As I mentioned I do not have information regarding your withdrawal. I must check it. As soon as there are any news we will contact you.
DICE0001
Do you work for fortunejack?
I don't understand how you don't have this information
ALEXANDER
I am support, I do not have information why some withdrawals are not approved. I will check it and as soon as I have any news I will contact you.
DICE0001
You can see my withdrawal is still pending?
But don't know why?
ALEXANDER
Correct.
DICE0001
Any idea how long I will have to wait for a reply?
ALEXANDER
I do not know. As soon as I have updates I will contact you, or any other support representative.
DICE0001
If you don't know who does?
this isn't some small issue
my withdrawal hasn't been paid for a really long time
I am worried that there is a problem with this casino
ALEXANDER
I know and when I find out why it is so, I will inform you.
