anyone from weexchange.co ?help me pls!

[Ziggy]

I am a user of WEEXCHANGE.CO,3 days ago I login and set google 2-factor,I have to say I was new to google 2-factor thing and I guess I made some mistake When I set,after that I can not login with or without 2-factor anymore.I have sent 2 email to support@weexchange.co to describ the whole thing and asking for help,but no respones.I find the support phone number from the offical website,I have made 2 phone call to them,everytime they wrote down my phone number and told me someone would call me back,but no call back.I just need them to disable My account 2-factor as a administrator so I can reset it in a proper way.I am a chinese and lived in china,I am not good in English,it is not so easy for me to make phone call to them.I am tired of their support services.
Can anyone give me some advice? Are there anyone from Weexchange.co in this forum can see this?help me please!

ziggy

[escrow.ms]

Did you have saved 2F private key or scanned QR code in your android or any other device?

Ps:  they should provide  info about 2F to new customers.

[Ziggy]

thank you escrow.ms for your replay
the first time I choose the login way to "2-facter",the following option is "current password" /"new password" /"repeat new password",because I do not want to change my password so I leave these blank.then I input the 2-factor key into my phone's google authenticator,I got a 2-factor code,I thought it finished,so I save,logout,login with 2-factor,fail,without 2-factor,sucsess.so I realized that It have not done.I try again,this time I choose "2-factor",fill in the "current password" /"new password" /"repeat new password",I noticed that there was a new 2-factor key on the page but I thought the setting on my phone was finished so I leave it alone.I think that was the mistake I made. I do have a 2-factor code on my phone but it does not match the web. I have not saved the key or Scanned the QR code.It is too bad.I wish I could be more careful:(

[escrow.ms]

thank you escrow.ms for your replay
the first time I choose the login way to "2-facter",the following option is "current password" /"new password" /"repeat new password",because I do not want to change my password so I leave these blank.then I input the 2-factor key into my phone's google authenticator,I got a 2-factor code,I though it finished,so I save,logout,login with 2-factor,fail,without 2-factor,sucsess.so I realized that It have not done.I try again,this time I choose "2-factor",fill in the "current password" /"new password" /"repeat new password",I noticed that there was a new 2-factor key on the page but I thought the setting on my phone was finished so I leave it alone.I think that was the mistake I made. I do have a 2-factor code on my phone but it does not match the web. I have not save the key or scan the QR code.It is too bad.I wish I could be more careful:(

Well you need to wait for support then and it's actually not your fault, it's their fault, they shouldn't include 2F with password change option in same page or atleast give warning when someone makes changes in 2factor authentication.


Ps: I have sent message to Graet.
https://bitcointalk.org/index.php?action=profile;u=17548

I am not sure but i think he is owner of weexchange, so wait for his reply.

[Graet]

I am Australian director and have passed the message on to someone that can help
Graet

[Ziggy]

thank you escrow.ms for your replay
the first time I choose the login way to "2-facter",the following option is "current password" /"new password" /"repeat new password",because I do not want to change my password so I leave these blank.then I input the 2-factor key into my phone's google authenticator,I got a 2-factor code,I though it finished,so I save,logout,login with 2-factor,fail,without 2-factor,sucsess.so I realized that It have not done.I try again,this time I choose "2-factor",fill in the "current password" /"new password" /"repeat new password",I noticed that there was a new 2-factor key on the page but I thought the setting on my phone was finished so I leave it alone.I think that was the mistake I made. I do have a 2-factor code on my phone but it does not match the web. I have not save the key or scan the QR code.It is too bad.I wish I could be more careful:(

Well you need to wait for support then and it's actually not your fault, it's their fault, they shouldn't include 2F with password change option in same page or atleast give warning when someone makes changes in 2factor authentication.


Ps: I have sent message to Graet.
https://bitcointalk.org/index.php?action=profile;u=17548

I am not sure but i think he is owner of weexchange, so wait for his reply.

thank you very much!!

[Ziggy]

I am Australian director and have passed the message on to someone that can help
Graet

thank you Great,I pm you my account information of weexchange.co I hope It will be helpful.

[Ziggy]

One day has passed,Nothing changed,no one answer my email,no one call me back......

[Ziggy]

Finally they fixed my problem.they told me to open a support ticket on bitfunder.com then I got response.thanks all the people who give me help!