Hashflare "Timeout" Issue

[md_ian]

Hope this is the right section, not suggesting Hashflare is a scam, but as a brand new customer of theirs, I'm massively concerned having transferred BTC to them and receiving 6+ confirmations within 80 minutes, that the order on Hashflare is now showing as "timeout" and not TH added.

I see that Hashflare have previously actioned queries on here, so hoping that will be the case as their automated support request email states they have ~4000 outstanding queries queued! Also contacted via Twitter and Facebook.

The order is 4759412.

Any help appreciated, or guidance as I ordered quite a bit (for me) to maximise the 10% referral code I used.

[CryptoD1401]

Hy Dude,


I have exactly the same Issue and going crazy, because I ordered 88 THs on Hashflare and got a Timeout.

I have send an E-Mail too the Support too and hope to receive a reply fast...

EDIT: My order is from yesterday 9pm.

Order: #4761610

[md_ian]

Keep me updated then and I'll do the same. Mine was only for 2TH but all the same, it is a concern.

I've seen other reports of this over the years and it seems to get resolved, just takes a long while for customer support to respond!

[CryptoD1401]

Keep me updated then and I'll do the same. Mine was only for 2TH but all the same, it is a concern.

I've seen other reports of this over the years and it seems to get resolved, just takes a long while for customer support to respond!

Now I wrote them in Facebook too. Did you receive an answer until now?

[md_ian]

Nothing but I'd be surprised if they reply within a few days.

Was 88 TH your first ever purchase from them?

I've asked them as a priority to refund me (lost trust), but failing that, just give me my TH!!!

[Slow death]

...

I have already made some comments on hashflare, they are frequently making promocations, they often delay payments and the argument is that they are doing maintenance, in the last weeks it has increased the value of the minimum withdrawal and now there is this problem that you posted, that is a sign that this mining company is collapsing


" All payouts for November 30 have been delayed due to a technical maintenance on the side of our server provider. The payouts will be made today. ETA: 13:00 +2 UTC "

https://twitter.com/hashflare/status/936144278606221313

a lot of people are complaining

[CryptoD1401]

Nothing but I'd be surprised if they reply within a few days.

Was 88 TH your first ever purchase from them?

I've asked them as a priority to refund me (lost trust), but failing that, just give me my TH!!!

Yep, it was the first purchase ever I did. The other ones I’ve got at Genesis Mining. At first I thought to make a smaller purchase to Check the Service, now I hate myself xD

But I have a small good Message, I purchased for a few hours ago 21 THs of SHA-256 and got my THs. So I hope now it was just an error of System and they will give me my 88THs. Keep me updated if there are news about your Case.

[CryptoD1401]

...

I have already made some comments on hashflare, they are frequently making promocations, they often delay payments and the argument is that they are doing maintenance, in the last weeks it has increased the value of the minimum withdrawal and now there is this problem that you posted, that is a sign that this mining company is collapsing


" All payouts for November 30 have been delayed due to a technical maintenance on the side of our server provider. The payouts will be made today. ETA: 13:00 +2 UTC "

https://twitter.com/hashflare/status/936144278606221313

a lot of people are complaining

That news are absolutely shit, I don’t hope that’s the Case... I spend to this Company more then 15k $ in the last 2 Days for Hashpower.... OMG

[stoyanst]

I have the same issue.

Paid with bitcoins on 30.11.17 for 6.5 TH, got the 6 confirmations within 30 minutes but still the order was "timeout"...

Write to the support, no answer so far. No TH as well.

The order number is 4750673

[jezrahluke]

I received the TH right away with a credit card payment.

[md_ian]

Still nothing this end!

Amazing that some popular youtubers are recommending this company, and even loading up with $100k contracts, yet I can't even get a reply from Hashflare!

[md_ian]

For those still waiting, I've FINALLY had a reply. No apology, just said the system took longer to process (coincidence that I now have my TH at the same time as their reply!)

The reply:

Hi!

Your purchase ID: XXXXXXX has been processed successfully. We've checked and everything is in order. Most likely it took the system a little longer than usual to process the transaction.

Thank you in advance!

Best regards,
Alice
HashFlare.io Support Team

[Slow death]

No apology,

about " No apology ", these companies when they were very small and had no clients, they treated people well, just see that they were active here in the forum, but with the increase of number of customers thanks to the referral system, they are making a lot of money and has no respect for customers

just said the system took longer to process (coincidence that I now have my TH at the same time as their reply!)

probably this was not a coincidence, lately they have been acting very strangely

[CryptoD1401]

For those still waiting, I've FINALLY had a reply. No apology, just said the system took longer to process (coincidence that I now have my TH at the same time as their reply!)

The reply:

Hi!

Your purchase ID: XXXXXXX has been processed successfully. We've checked and everything is in order. Most likely it took the system a little longer than usual to process the transaction.

Thank you in advance!

Best regards,
Alice
HashFlare.io Support Team

What was your request Number? I still have no replay...

[md_ian]

What was your request Number? I still have no replay...

It was 349752 if that helps?

[CryptoD1401]

What was your request Number? I still have no replay...

It was 349752 if that helps?

Mine is 350330. I hope my reply is coming soon!

Thanks

[md_ian]

Mine is 350330. I hope my reply is coming soon!

Thanks

I just kept hassling them on Twitter and Facebook, not sure if that helped or not! I'm up and running now and earning already, though I'm just throwing it all back in to boost the power. I have enough confidence to put some more money in, but I suspect the issue will be the same and I'd have to start chasing again.

FYI - if you compound earnings, it adds it instantly because the balance is within the system. Not so straight forward when they want BTC, which takes forever!

[CryptoD1401]

Mine is 350330. I hope my reply is coming soon!

Thanks

I just kept hassling them on Twitter and Facebook, not sure if that helped or not! I'm up and running now and earning already, though I'm just throwing it all back in to boost the power. I have enough confidence to put some more money in, but I suspect the issue will be the same and I'd have to start chasing again.

FYI - if you compound earnings, it adds it instantly because the balance is within the system. Not so straight forward when they want BTC, which takes forever!

I wrote them in Facebook and Twitter too, but without a result yet. In which Time you received the reply? I hope I get mine today too...

[md_ian]

I wrote them in Facebook and Twitter too, but without a result yet. In which Time you received the reply? I hope I get mine today too...

It was about 4 days and 17 hours.

[Pedro2k2]

Fiz propaganda da Hashflare para um amigo, ele depositou um valor, recebeu os 2TH que comprou porém eu não recebi minha comissão de 10% em cima, ele se cadastrou pelo meu link de referencia, porém na minha pagina não apareceu que a compra foi efetuada, e nem convertida.

Enviei um e-mail para o suporte numero: 361447

Já aconteceu isso com alguém? Estou com medo de não receber minhas comissões.

Obrigado.