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Author Topic: Ledger nano S  (Read 252 times)
Chrisz
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December 02, 2017, 08:51:46 AM
 #1

Hi guys/girls

i have a major problem with my #$#hardware wallet ledger Nano S, no way i can open my (ledger) supported wallets.
I tried everything, re-install everything you name it.
Asking te Ledger support doesn't help because they simply dont response!!!
I,m totally done with Ledger!
I hope someone can help me,

Thnxs   
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December 02, 2017, 09:58:12 AM
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Hi guys/girls

i have a major problem with my #$#hardware wallet ledger Nano S, no way i can open my (ledger) supported wallets.
I tried everything, re-install everything you name it.
Asking te Ledger support doesn't help because they simply dont response!!!
I,m totally done with Ledger!
I hope someone can help me,

Thnxs   

hi friend

is this new ledger or old one ?

what is the error ?

did you try to restore it ? "I tried everything, re-install everything you name it. what are the methods did you try ?

can you put a screenshot of this error

can you more specify of this question i cant understand any thing ?


 

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Chrisz
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December 02, 2017, 10:28:52 AM
 #3

Hi,
I re-installed Ledger Nano S(te new one) i took al the wallet apps of, disabled Adblock and on the ledger nano s i turned browser support off.
I think that,s all i cault find on forums and other troubleshoot page,s.
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December 03, 2017, 03:12:35 PM
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Could you give us a bit more information about how (or when) this started happening?
Is everything related to your nano s up to date?
Check if your software is at least this version or newer:
  • Ledger Wallet Bitcoin Chrome app: v1.9.10
  • Nano S firmware: v1.3.1

What exactly happens when you open the BTC Wallet chrome app and plug in your nano s? Does it try to verify the authenticity of your nano s? Or doesn't it even recognize you plugged in your device?
Is this the first time you are trying to open your wallets or did it just stop working someday? (This is a crucial point to understand your problem better)
It also would be nice to know where you bought your nano s. From their website, amazon, reseller ?

If its not reacting to the nano s being plugged in at all:
Did you already try it out on more than just one pc? Are you sure the USB-Port is working?
You could try an USB-port which is sitting 'directly on the mainboard'. Not the front-side ports and without any additional cables/extensions.

If there is an error message displayed it would be pretty useful to see a screenshot or getting any further information about your error.

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December 06, 2017, 04:07:53 PM
 #5

Hi,
I re-installed Ledger Nano S(te new one) i took al the wallet apps of, disabled Adblock and on the ledger nano s i turned browser support off.
I think that,s all i cault find on forums and other troubleshoot page,s.
I faced the same problem this afternoon, I set up the wallet correctly and installed the Chrome extension turned off browser in settings etc. Still I wasn't able to open the wallet, nothing happened.
You need to install the Chrome extension. I have lost 1 hour today to figure that I don't need the manager wallet app Chrome extension but the "Bitcoin wallet" extension.
https://chrome.google.com/webstore/detail/ledger-wallet-bitcoin/kkdpmhnladdopljabkgpacgpliggeeaf?utm_source=chrome-app-launcher-info-dialog

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