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宜家回应"夺命柜"召回不包括中国市场:可要求退货
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Topic: 宜家回应"夺命柜"召回不包括中国市场:可要求退货 (Read 116 times)
juetj4079
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宜家回应"夺命柜"召回不包括中国市场:可要求退货
December 03, 2017, 10:02:00 AM
#1
(原标题:宜家回应"夺命柜"召回不包括中国市场:可要求退货)
近日,宜家马尔姆(MALM)系列抽屉柜在国外又出现一起砸死儿童的案例被曝光。截至目前,类似事故已造成8名儿童死亡。为此,宜家重申,要在美国、加拿大地区召回1730万个该款抽屉柜,但却不包括中国。针对“夺命抽屉柜”马尔姆在中国是否应该召回的问题,宜家方面日前也再次作出回应。
宜家回应夺命柜召回不包括中国市场:可要求退货
在中国不召回 可以要求退货
12月1日,宜家就马尔姆(MALM)系列抽屉柜所涉安全隐患讨论,在上海举行媒体沟通会。宜家零售中国总裁朱昌来表示,马尔姆抽屉柜在中国不重申召回,但受影响消费者可持续寻求上墙配件、上墙安装等服务,且该款产品至今未停产。
宜家回应夺命柜召回不包括中国市场:可要求退货
△图/视觉中国
针对外界对宜家中国市场被区别对待的质疑,朱昌来解释称,美国、加拿大地区此次也不是重新召回,而是重申上次召回的信息。尽管宜家对于这款产品没有继续召回的打算,但对其售后会持续进行,其中包括了退货及全额退款。也就是对于不想继续使用马尔姆抽屉柜的消费者,可将产品退回至宜家商店,宜家将退还全款。消费者也可以联系宜家提供上门收取服务,宜家也将退还全款。
“夺命抽屉柜”已致8名儿童死亡
据外媒报道,今年5月,加州一名2岁儿童因宜家马尔姆抽屉柜倾倒而丧命。其父透露,当时孩子正在睡觉,他走进房间想看看孩子有没有踢被子之类的,却在倾倒的抽屉柜下找到孩子尸体。事件直到10月才曝光,这也是马尔姆抽屉柜1989年来第8起儿童死亡案例,受害儿童全部来自美国。
宜家回应夺命柜召回不包括中国市场:可要求退货
△图/视觉中国
今年11月21日,宜家再次发布召回1730万个“夺命抽屉柜”,此次宜家召回的范围只限美国和加拿大,适用于高于60公分的儿童用抽屉柜以及高于75公分的成人用抽屉柜。其中包括800万个在2002年到2016年6月间卖出的马尔姆抽屉柜。
宜家称整个家居行业都有类似风险
宜家方面介绍,现在顾客在宜家商场购买该产品时,销售人员也会对其进行相关提醒。“我们要强调的是,宜家这个抽屉柜只要牢牢固定在墙上,是没有安全和质量问题的,任何高于75公分的抽屉柜在没有固定的情况下,站上去都有倾倒的可能。”朱昌来表示:“整个家居行业都存在类似风险,现在要做的就是警示风险的存在,唤醒大家对家具安全的重视。”
宜家回应夺命柜召回不包括中国市场:可要求退货
△图/视觉中国
朱昌来透露,从2006年至今,宜家在中国市场已经售出200万件马尔姆抽屉柜,其中超过2.2万个抽屉柜已经召回,包括8000多件退回宜家,也有消费者申请免费上墙固定服务。朱昌来还强调,迄今为止,在中国没有接到任何与马尔姆抽屉柜伤害儿童有关的诉讼,该款抽屉柜今年的销量与去年相比也没有很大区别。
Lawrenceetomo
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Merit: 10
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Re: 宜家回应"夺命柜"召回不包括中国市场:可要求退货
December 03, 2017, 12:24:23 PM
#2
宜家回应夺命柜召回不包括中国市场:可要求退货
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