is Bitstamp trustworthy? - Waiting a refund several days ago. [solved]

[Rafassdotcom]

Edit: They've resolved my ticket / issue after 9 days. [done]

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I have a pending refund 9 days ago. first replies of the ticket:

thank you for contacting us and apologies for the delayed reply.
In order for our team to be able to assist you, please provide me with a return address and destination tag (if any).
I look forward to your reply and resolving your issue.
Best regards.

I've replied and this was their last message:

thank you for your reply.
I have forwarded your information to our tech team and shall get back to you as soon as the funds are returned. Should you require anything else, feel free to ask.
Best regards,

I've been waiting already 9 days, and now they are just ignoring me. Starting to feel worried with this situation.  
Is that exchange trustworthy? is the first time I use it. (New customer with verified account)

[OmegaStarScream]

It's legit and It's actually the first licensed exchange out there. I wouldn't be worried unless the amount involved is too big and If that's the case, check their offices in UK, Luxembourg or the U.S and lookup for their phone numbers.

[Rafassdotcom]

Thanks @OmegaStarScream. I've been trading in several exchanges (some of 'em with not good reputation ) with zero problems. ironically the exchange with apparently best reputation (Bitstamp) is the first who give me trouble. hope they do the right thing and send my coins asap.
9 days waiting something that take less than a minute is very sad / frustrating / concerning.

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Edit: They've resolved my issue after 10 days.