no refunds, the update below from the 4th basically stated they are not responsable we shouldn't have trusted them to hold any of our coins.
Wallet Status Update
04 December 2013 12:25 AM
We sincerely apologise for the limited information that has been available up to now, but we have not had and are still short of facts to be able to make sufficient thorough official statements.
Most of what was recoverable from our servers and backups has now been restored and we are currently working on retrieving more information to get a better understanding of what exactly happened, and most of all what can be done to track down who did it.
1295 bitcoins in total were sent to an external wallet by the attackers.
https://blockchain.info/address/1LuG91tcSQxKj32BsCoRkX7yQLfj9LtkCsThose bitcoins are not retrievable unless we can find the perpetrators and somehow make a demand they return the coins.
The Danish National IT Forensic Police department have agreed to assist us examining what data there is.
It appears that in order to file a police report for theft, we may need consent from all affected parties to lodge, as according to the police they can not classify this as a theft due to the current non regulation of bitcoin. We are currently looking in to details surrounding this further, awaiting a response from our lawyers and the police department.
Will there be any reimbursement available?
Please bear in mind that the wallet service was a free service and thus there has been 0 revenue generated from it. Hence BIPS is unable to reimburse bitcoins lost unless the stolen coins are retrieved.
We are discussing the possibility of a compensation plan with our legal advisors, but are unable to comment further on this for now.
Practical information:
There are a few account holders who have a small balance of bitcoins in their wallets after the attack. Some have also had payments sent to their BIPS wallet bitcoin addresses and we recovered these on November 19th sending them to an external wallet for safety reasons. These coins will naturally be available for withdrawal by the respective owners. Any bitcoins sent to old addresses after November 19th will also be available to withdraw by those they belong to.
Some merchants have accumulated sales that have been converted to Fiat over time, but not yet reached their minimum payouts. Their balances will also be available in their chosen currency with an option to have them paid out immediately or paid manually together with their new accumulated balance.
For all of the above instances, we are currently working on setting up a clone containing old wallet info and transactions, please grant us patience ..
Notice:
Our mailing system was wiped out during the attack and is still not restored. That means that if we send out mass emails, a large number of these will never reach their destination or end up in Spam folders (some email providers will even auto delete them).
Please check the news section of our helpdesk for more updates and information regularly in case you are amongst the ones who are not receiving our emails.
