HitBTC exchange problem

[antonio2234]

Hi,

1- I have transferred my $100 LTC from Exodus wallet to my HitBTC account
2- The balance is now 0.00869197 BTC
3- When I want to change it to LISK, I get "insufficient error"

Amount: 9
Price: 0.0008491 BTC per 1
Total: 0.007641900 BTC

Screenshot attached too
Can anyone explain why?

[hoop]

Submit a request at hitbtc support https://support.hitbtc.com . they provide very fast support service to solve any problem you have.

[Daemon_Hell]

Submit a request at hitbtc support https://support.hitbtc.com . they provide very fast support service to solve any problem you have.

Are you joking?
To the author - check if your balance is in the trading account, not the main one.

[pitiflin]

Hi,

1- I have transferred my $100 LTC from Exodus wallet to my HitBTC account
2- The balance is now 0.00869197 BTC
3- When I want to change it to LISK, I get "insufficient error"

Amount: 9
Price: 0.0008491 BTC per 1
Total: 0.007641900 BTC

Screenshot attached too
Can anyone explain why?

Are you sure it's not in pending balance or in your main account as mentioned by:

To the author - check if your balance is in the trading account, not the main one.

If it's in the main account transfer to your trading account, there will be an arrow similar like this: ➡. And then you're good to go, if there is no balance in both trading and main account, then something must be weird, check all the details again.