Hi
I have placed two orders with Baikal. First one for 4 Giant X10 machines and after 2-3 days they confirmed the order. On second order they asked me to transfer to a Singapore account. I did that. They said money is not received. My bank has confirmed by running wire trace money was received at the right account. My bank also confirmed there was an inquiry from receiving bank and it was confirmed and inquiry was closed.
The frustrating part is, no email or skype reply from Baikal. Their one-liner said, money is not received.
I asked them should I recall wire?, can I transfer to original account. Can trance description any help? there is no reply over a week. I have been dropping emails every day to
baikal@baikalminer.com.
Skype there is one-liner after 2 hours every time. Tell us on skype what instruction you got. There is no Skype reply. You tell them and then the same question after 2 hours.
This is very frustrating esp when you have placed a larger second order. They are not replying at all. If they received the money or not. As a buyer what can I do? There is no reply, days and weeks have passed.
Has anyone encountered with them in similar issue? Do they even have a customer service?
Does anyone know anyone linked to Baikal who can be of anyhelp ....
REALLY frustrated buyer
