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Author Topic: My account locked  (Read 102 times)
ahiskan
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December 08, 2017, 08:59:11 AM
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Hello Friends.My kraken account is closed two days.I write technical support on kraken.but there was no return.I am in difficulty because I can not enter the account.Please help me.sorry for my bad English
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December 08, 2017, 09:55:26 AM
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Hello Friends.My kraken account is closed two days.I write technical support on kraken.but there was no return.I am in difficulty because I can not enter the account.Please help me.sorry for my bad English

What did they say why was it locked? Since you opened a new account only to ask this question, there must be something you did to deserve it.

For security, your account has been locked. Email acctcomp15@theymos.e4ward.com
Stedsm
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December 08, 2017, 03:02:06 PM
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Hello Friends.My kraken account is closed two days.I write technical support on kraken.but there was no return.I am in difficulty because I can not enter the account.Please help me.sorry for my bad English

Locked and closed have different meanings first of all, so please clarify whether it is locked or closed. A locked account means an account that was locked due to suspicious logins and/or some misunderstanding like false KYC document/s or something else and once you clear it, you can have it unlocked. But closed means that once your account is gone, it's gone forever and they only close an account they think of which is involved in any fraudulent activities or transactions.

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December 08, 2017, 05:24:06 PM
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They haven't posted their phone number so the only way to reach them is through support ticket and wait for their answers.
If you are not getting answers in time than you can escalate your support ticket by filling this form
https://docs.google.com/forms/d/e/1FAIpQLScCdK0IeMKRdYQUrpZRte71T_ksukoCU_7nnssYWSgrpoYMkA/viewform
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If you haven't heard back from us about your support request, you can use this form to escalate your ticket.

You can also contact them via twitter https://twitter.com/krakensupport

Good luck, hope you will be able to login again.
ahiskan
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December 08, 2017, 06:28:23 PM
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Thank you friends.I sent all the information and documents.But there was no return.My account still is closed.Please KRAKEN open my account.
ahiskan
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December 08, 2017, 06:38:44 PM
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Hello Friends.My kraken account is closed two days.I write technical support on kraken.but there was no return.I am in difficulty because I can not enter the account.Please help me.sorry for my bad English

What did they say why was it locked? Since you opened a new account only to ask this question, there must be something you did to deserve it.



I clicked (my mistake) Lock Your account link in withdrawal address approval mail.

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