I am happy to be joining this forum finally! As Shane said (another very reputable exchanger) it is not uncommon for the bank to request KYC information regarding a customer (particularly for high amounts). In addition, in December, there were several
bank accounts hacked on Chase bank, and a myriad of banks in Europe. MANY of these crooks used LR exchangers to launder the money due to its irrevocable characteristics, leaving the exchanger with the wire recall and the mess. For this reason, with new clients, we might request documentation supporting the transfer on first transfers, specially those for significant amounts.
Soon we will begin offering automated exchanges between bitcoin and LR. We are working with mtgox on this (a very good customer!). LR to bitcoin exchange will be instant, bitcoin to LR will be automated, but not instant (the system will require at least two confirmation before it can release the LR payment).
In addition, we are going to be offering the possibility to load our INSTANT load VISA card with either bitcoin or your mtgox balance. Stay tuned!