Blockchain.info payment missing

[malikali]

Hello there.. my brother has a blockchain.info wallet. he wanted to exchange bitcoin to Ethereum. So, he went to the Exchange option and he put a transaction for buying Ethereum. After waiting couple of days,he saw that transaction has been confirmed in his wallet but he hasn't received the Ethereum amount in his blockchain wallet. Should he wait more or is there anything to concern here?
Thank you all

[1715188768]

1715188768

[1715188768]

1715188768

[ninche]

contact blockchain support

[ninche]

you should have 2tx regarding the exchange
one about btc selling
and another about eth buying

[malikali]

you should have 2tx regarding the exchange
one about btc selling
and another about eth buying
[/quote

what's 2tx? how can he get his funds back in wallet?

[ninche]

check blockchain wallet
he should see sent transaction in btc and received transaction in eth
does he see both available in his wallet?

[eagleman]

If transaction is already confirmed it should appear to the ETH blockchain wallet of your brother. Would you mind to post the TXID or a screenshot of that successful trade? There must be a problem when it comes to the network since it's congested but it was confirmed so that should be fine already if nothing still shows, contact the support of blockchain and tell them your concern.

[Hamaber]

Hello there.. my brother has a blockchain.info wallet. he wanted to exchange bitcoin to Ethereum. So, he went to the Exchange option and he put a transaction for buying Ethereum. After waiting couple of days,he saw that transaction has been confirmed in his wallet but he hasn't received the Ethereum amount in his blockchain wallet. Should he wait more or is there anything to concern here?
Thank you all

There are a lot of people who are complaining that blockchain is stealing their money. I think it is not reliable. On facebook people have given the proof that someone have emptied their wallet without logging in to their wallet. I will suggest to stay away from blockchain.

[stomachgrowls]

Hello there.. my brother has a blockchain.info wallet. he wanted to exchange bitcoin to Ethereum. So, he went to the Exchange option and he put a transaction for buying Ethereum. After waiting couple of days,he saw that transaction has been confirmed in his wallet but he hasn't received the Ethereum amount in his blockchain wallet. Should he wait more or is there anything to concern here?
Thank you all

There are a lot of people who are complaining that blockchain is stealing their money. I think it is not reliable. On facebook people have given the proof that someone have emptied their wallet without logging in to their wallet. I will suggest to stay away from blockchain.

This is why i dont really trust too much on web wallets no matter how long they are already operating issues been there regarding on losing up funds on their wallet. Going back into the situation if its confirmed already then balance of eth should really reflect on your brothers eth wallet and the same as being asked above csn you show up some tx? so that we would able to verify if its really been confirmed or still pending.

[malikali]

I contacted Shapeshift and sent them screenshot with Transaction and order id 2 days ago but still nobody replied or solved the issue. Help out guys

[Potato Chips]

Should he wait more or is there anything to concern here?

Currently, It seems shapeshift and blockchain.info is having a problem with exchanging of coins. There are a significant number of people here who have posted a similar problem like yours. If you want to look, It's in the Web wallets and Exchange Boards

I contacted Shapeshift and sent them screenshot with Transaction and order id 2 days ago but still nobody replied or solved the issue. Help out guys

Try to follow it up on their social media sites below:

Submit a request here: https://shapeshift.zendesk.com/hc/en-us/requests/new
Facebook: https://www.facebook.com/shapeshiftexchange [Tagged as "Typically replies instantly"]
Twitter: https://twitter.com/ShapeShift_io
Reddit: https://www.reddit.com/r/shapeshiftio

To add-on, They've released the current state of their support queue and as expected it's not a good situation for you. Response will probably take a week or so.
Read it here (Tips are also included): https://www.reddit.com/r/shapeshiftio/comments/7layhk/a_note_about_the_current_state_of_the_ticket