Who can help contact blockchain support

[nwankwotech]

Hello Everyone,

I am having an issue with blockchain wallet, when i login it displays Welcome to your blockchain wallet, and when i click on the Continue button, the page logs out and redirects to blockchain homepage. This is the same issue with different computers i have tried and it didnt work.

I have also tried it a mobile device, it displays Creating v3 wallet and it stays like that without any further action.

I have the 17 word backup passphrase and it is not working with recovering your account since only 12 word passphrase is supported, neither does with work any any wallet to import you seed. I have contacted blockchain support if it will be possible to recover my account with it but there has no been any response for over a week. I am so concerned because i have some funds in the wallet.

Can anyone assist how i can reach blockchain support or phone number to call. Thank you

Atatched are the screenshots of the Continue button i clicked and the Creating v3 wallet on mobile device.

https://imgur.com/a/9oPWu

https://imgur.com/a/PT4ny

[HCP]

what happens if, after you have done the login and got to the welcome screen, instead of clicking "continue", you type:

Code:

https://blockchain.info/wallet/#/home

As the URL in the same browser window? Does it still log you out to the blockchain homepage? Or does it take you to the wallet dashboard?

[eagleman]

Since the first picture shows your balance, it's like a success login attempt. I'm also curious and has the same question with HCP but I never experienced that v3 wallet since I'm logging in with desktop / browser. Anyway did you tried to login through google chrome or any browser on desktop or laptop?
This is the email address that was used for reaching me out by a Blockchain.info support named Tanya "support@blockchain.zendesk.com" but I don't know if you can send directly any concern there since the first step I did was submitting a request / question here https://support.blockchain.com/hc/en-us/requests/new

[nwankwotech]

what happens if, after you have done the login and got to the welcome screen, instead of clicking "continue", you type:

Code:

https://blockchain.info/wallet/#/home

As the URL in the same browser window? Does it still log you out to the blockchain homepage? Or does it take you to the wallet dashboard?

I have tried that and it automaticallly logs me out https://imgur.com/a/IW3ai

I dont know what kind of issue this maybe as my other blockchain accounts are working fine

[nwankwotech]

Since the first picture shows your balance, it's like a success login attempt. I'm also curious and has the same question with HCP but I never experienced that v3 wallet since I'm logging in with desktop / browser. Anyway did you tried to login through google chrome or any browser on desktop or laptop?
This is the email address that was used for reaching me out by a Blockchain.info support named Tanya "support@blockchain.zendesk.com" but I don't know if you can send directly any concern there since the first step I did was submitting a request / question here https://support.blockchain.com/hc/en-us/requests/new

Yes i can login but wont let me access the wallet dashboard, it displays a message first saying Welcome to your Blockchain wallet and when i click on the Continue button, it logs me out and redirects to blockchain homepage. I have from different browsers/different computers but it is still the same issue.

The v3 message from my mobile device blockchain app when i try to login

I have reached out to blockchain via support ticket and on facebook, on twitter and still not a reply from them for over a week.

[BitMaxz]

Why not trying to recover your account with recovery seed phrase if you backup them try to recover it with this link https://blockchain.info/wallet/#/recover
There are some other people who experience the same yours and honestly i experience too what you experience but i just recover it with my seed phrase and its working again..
If you don't have any backup the only way that i think you can recover your blockchain wallet is to wait for their reply and maybe they will fix some glitches to your account.
My guess this is because of their new theme. this issue was started i think october when i heard someone looking for help but they only give solution to clear cache and history but not work..

[nwankwotech]

Why not trying to recover your account with recovery seed phrase if you backup them try to recover it with this link https://blockchain.info/wallet/#/recover
There are some other people who experience the same yours and honestly i experience too what you experience but i just recover it with my seed phrase and its working again..
If you don't have any backup the only way that i think you can recover your blockchain wallet is to wait for their reply and maybe they will fix some glitches to your account.
My guess this is because of their new theme. this issue was started i think october when i heard someone looking for help but they only give solution to clear cache and history but not work..

The link you provided only supports the 12 words passpharse and i have the 17 words. Its really strange as my other blockchain wallets are woking fine except that only one

[Joel_Jantsen]

Which browser are you using ?
By any chance have you activated 2fa which isn't working ?
I'd suggest,clear your cache or try opening the link in a private browsing mode.If the problem persists,open up a support ticket.I don't know what feature of blockchain.info lets you 'authorise ' them with your browser.I have never come across that.

[nwankwotech]

Which browser are you using ?
By any chance have you activated 2fa which isn't working ?
I'd suggest,clear your cache or try opening the link in a private browsing mode.If the problem persists,open up a support ticket.I don't know what feature of blockchain.info lets you 'authorise ' them with your browser.I have never come across that.

Yes i activated email 2fa and it is working, but the issue is that i cannot access the wallet dashboard
I have tried all you suggested but still same issue

[HCP]

The only other idea I have is to try and download the JSON for the wallet... after you login, try entering the following into the browser URL textbox:

Code:

https://blockchain.info/wallet/YOUR-WALLET-ID?format=json

This would be something like: https://blockchain.info/wallet/594c45ac-1234-42bb-84bf-69b7b057d7c9?format=json

Hopefully, it will give you the JSON code for your wallet... but most likely, I think it'll just give you an "authorisation required" error

If that doesn't work, then all you can do is wait for Blockchain.info support to answer your ticket

[nwankwotech]

The only other idea I have is to try and download the JSON for the wallet... after you login, try entering the following into the browser URL textbox:

Code:

https://blockchain.info/wallet/YOUR-WALLET-ID?format=json

This would be something like: https://blockchain.info/wallet/594c45ac-1234-42bb-84bf-69b7b057d7c9?format=json

Hopefully, it will give you the JSON code for your wallet... but most likely, I think it'll just give you an "authorisation required" error

If that doesn't work, then all you can do is wait for Blockchain.info support to answer your ticket

I tried and it displayed this message on browser https://imgur.com/a/vpaeZ

[HCP]

I tried and it displayed this message on browser https://imgur.com/a/vpaeZ

As I feared... that "hack" no longer works

Unfortunately, I'm all out of ideas... you're at the mercy of b.info tech support... unless someone else has any other clever ideas? (that are NOT "restore from seed" )

[eagleman]

Since the first picture shows your balance, it's like a success login attempt. I'm also curious and has the same question with HCP but I never experienced that v3 wallet since I'm logging in with desktop / browser. Anyway did you tried to login through google chrome or any browser on desktop or laptop?
This is the email address that was used for reaching me out by a Blockchain.info support named Tanya "support@blockchain.zendesk.com" but I don't know if you can send directly any concern there since the first step I did was submitting a request / question here https://support.blockchain.com/hc/en-us/requests/new

Yes i can login but wont let me access the wallet dashboard, it displays a message first saying Welcome to your Blockchain wallet and when i click on the Continue button, it logs me out and redirects to blockchain homepage. I have from different browsers/different computers but it is still the same issue.

The v3 message from my mobile device blockchain app when i try to login

I have reached out to blockchain via support ticket and on facebook, on twitter and still not a reply from them for over a week.

I guess the problem starts with the interface and your account itself. I don't know if it is a sort of bug or what.
When I tried to reached out the support of blockchain it only took a couple of hours and they replied to my problem, they have a very responsive support and for sure will reach you out once they have reviewed your problem, it shall be fine soon.