At 2nd December HitBTC has listed AMM tokens on their exchange. But they made a mistake in deposit script (program code on HitBTC side) that multiplied every deposit 1 million times.
That means every trader was getting 1.000.000 AMMs instead of 1 AMM. That was HitBTC mistake and theur programmers fault, not traders.
Some AMM holders deposited their tokens (even do not realizing that mistake BEFORE the deposit).
I spent 2.1 ETH buying that tokens. And only after the purchase I found that price is incredibly low. I took some AMM tokens on EtherDelta to try to deposit it on my HitBTC account to check if it's a eral AMM token or not. And found that deposited 0.2 AMM became 200.000 AMMs. Here I found that there's a mistake in digits and realized that I spent 2.1 ETH to buy about 0.21 AMM. There was the first support ticket wrote.
In a few hours after that HitBTC stopped all the operations with AMM and blocked all traders' accounts that made any operations with AMM.
Now HitBTC cancelled all the operations with AMM and all withdraw requests. But our funds wasn't returned to traders. All the support tickets got same response:
Dear trader,
Thank you for reaching out!
Due to malfunction caused by criminal activity your account was allegedly connected with fraudulent actions.
We understand your dissatisfaction, but the trust should not be blind. Some traders undeservedly got more tokens than they deposited and started to sell AMM to other traders. The total offer of tokens repeatedly exceeded the number of tokens which were actually released. The price was 10 times lower than the average price for the market. HitBTC trollbox was full of messages about it. We noticed it and took actions, however you should have noticed it as well, if you trade responsibly.
Please be more careful and do not fall for fraudulent provocations.
Regards,
Nelly Marsh
HitBTC Support Team
and
Dear Trader,
Thank you for reaching out!
We do not make any refund for buying illegitimate tokens. The tokens, which were being sold, were legitimate for some time. We made a refund who bought exactly them.
I want to declare that I'm not a criminal! And there's no any fraudulent actions from my side.
I don't want to read "trollbox" because it's full of spam and stupid messages, there's no any officials there and I can't get any useful information from that crap. I've made a request by official support channel only and expect to get official response by that channel, not by trollbox.
Now I'm expecting full refund from HitBTC because all that situation became as a result of unprofessional and disorderly actions from HitBTC team.
Hope HitBTC team understand what does "reputation" means.
