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Author Topic: Another Sapphire 5850 fan failure :( How long to RMA?  (Read 1130 times)
CubedRoot
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July 03, 2011, 07:00:59 PM
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Well, it seems I am another miner that has suffered a fan failure on one of my Sapphire 5850's Sad  I have three of them, and one of them started becoming unstable while mining, and would intermittenly just stop hashing, so after troubleshooting, I realized the temps on one particular GPU would just shoot up right after starting a miner. Within  few minutes I realized the fan was barely spinning, and causing the GPU to overheat. I cant get the fan to spin any faster by software means, so I am assuming its dying like the many others.
So, I am RMA'ing back to Sapphire.  Has anyone had to do this before? How long did it take before you got yours back?
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xurious
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July 04, 2011, 03:28:37 PM
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I sent mine out on a tuesday, they got it on a friday, then i got the card back exactly 2 weeks later.

They used UPS ground, and it's 3 days ground to where I live.

So in essence, say 3 weeks. I wanted to kill them.

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Tx2000
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July 04, 2011, 04:38:00 PM
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Seems like Sapphire fans have an issue or something.  It's the only brand I see people complaining about consistently.
fitty
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July 04, 2011, 04:46:07 PM
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Well, it seems I am another miner that has suffered a fan failure on one of my Sapphire 5850's Sad  I have three of them, and one of them started becoming unstable while mining, and would intermittenly just stop hashing, so after troubleshooting, I realized the temps on one particular GPU would just shoot up right after starting a miner. Within  few minutes I realized the fan was barely spinning, and causing the GPU to overheat. I cant get the fan to spin any faster by software means, so I am assuming its dying like the many others.
So, I am RMA'ing back to Sapphire.  Has anyone had to do this before? How long did it take before you got yours back?

What kind of fan speeds were you guys running? Wondering if I should lower mine to hopefully avoid them dying.
CubedRoot
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July 04, 2011, 05:51:42 PM
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I was runnning the fans at about 60 - 70 % and these cards run 24x7.
3 weeks completely sucks! I submitted my RMA online 2 days ago and I havent heard anything yet, Im hoping its due to the holiday weekend.
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July 04, 2011, 10:38:27 PM
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I was runnning the fans at about 60 - 70 % and these cards run 24x7.
3 weeks completely sucks! I submitted my RMA online 2 days ago and I havent heard anything yet, Im hoping its due to the holiday weekend.

To althon micro? Yea, they work california business hours. Their emails where ususally same day with me. I just make to reply INSTANTLY after they send me one.

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