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Author Topic: BITCASINO MADE ME WHOLE  (Read 494 times)
peterpanbtcman
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December 13, 2017, 07:21:02 PM
Last edit: December 28, 2017, 07:55:45 PM by peterpanbtcman
 #1

The issue which was dealt with directly between Bitcasino and myself has now appeared on the forum user game-protect’s own site (https://game-protect.com/bitcasino-scam/) which he links to the thread.

It’s important to be aware that he is taking advantage of my concern to defame Bitcasino.io, saying that they scammed me, which is simply not true

On his website and in the thread, he is trying to make me pay him for “services provided” which he had no part in with regards to a resolution, I have contacted him personally to remove the article referencing myself and what he has from his website as it is fraudulent and taken out-of-context, thus misappropriating my statements for personal gain.

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December 13, 2017, 10:05:35 PM
 #2

Only Tim Health can intervene and give a proof if whether you had charged back or not. They really need to have a solid reason for holding such a big amount of money. Many people on this forum won't earn that much money in their whole lifetime.
The site owners need to be contacted and they must now make clear and give proofs from their side.

Still, if nothing happens, you might need to take legal help. Best of luck with this case.
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December 13, 2017, 10:05:59 PM
 #3

I will gladly compensate 20% of the funds I am due from bitcasino upon payment for their help

Can you please repost this and format it properly.

It seems like you added double spaces every word and its very difficult to read. Did you repost this from somewhere is that why the formatting is off?

All I know is that people in the past complained about Bitcasino for practices such as this and it would of been best to avoid the casino at all costs.

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December 13, 2017, 11:19:12 PM
Last edit: May 18, 2019, 08:48:41 AM by game-protect
 #4

The alleged license mBetSolutions N.V. claims to operate under has no legal basis and this means that bitcasino.io operates illegal and illegal operators can not have valid terms and conditions!

Curacao license scam 1668/JAZ, sub-licenses have no legal basis!

Curacao licensing scam operators | Please add all gaming sites here!

Therefore their claim that they have the right to enforce KYC proceedings is baseless! And even if they would have somehow the right to enforce KYC, I can inform you that it is against Curacao law to let you deposit whatever amount without any verification and when you want to withdraw, suddenly deny your withdrawal request based on KYC -> Absolute nonsense and against all existing law!

You should also know that Tim Heath already embezzled money as manager at Muchos Poker: BitCasino scam

The $1,7 million owed are definitely worth to sue them in Curacao!

As a high roller you might want to register your accounts with our Qualify free selection in future and have legal action cost free included?

Bitcasino offers to use Game Protect as mediator:

PS. game-protect we would be very happy to have a skype call with you to run through all the issues you have with us and answer all your questions. Further we hope then, that would open the door for a transparent mediation process, should any bitcasino players come to you with legitimate issues.


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December 13, 2017, 11:30:28 PM
 #5

First point, fix the formatting of your post. If you want people to read it, you need to present it well.

I will gladly compensate 20% of the funds I am due from bitcasino upon payment for their help

You really shouldn't do this. You will get contacted a lot by scammers and people hoping to make money in case you get paid.

The amounts involved are enough to justify legal action. If it comes to this, make sure to only deal directly with a lawyer. Be very careful of middle-men who will just try extract money.


Anyway, I've left bitcasino.io (profile) tentative negative trust that links back here -- so hopefully you should get a proper public response.
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December 13, 2017, 11:35:42 PM
 #6

The alleged license mBetSolutions N.V. claims to operate under has no legal basis and this means that bitcasino.io operates illegal and illegal operators can not have valid terms and conditions!

Curacao license scam 1668/JAZ, sub-licenses have no legal basis!

Curacao licensing scam operators | Please add all gaming sites here!

Therefore their claim that they have the right to enforce KYC proceedings is baseless! And even if they would have somehow the right to enforce KYC, I can inform you that it is against Curacao law to let you deposit whatever amount without any verification and when you want to withdraw, suddenly deny your withdrawal request based on KYC -> Absolute nonsense and against all existing law!

You should also know that Tim Heath already embezzled money as manager at Muchos Poker: BitCasino scam

I'm not sure why you keep posting all this nonsense? The contact details of the Curacao gaming board are here: http://www.lacarga.org/GCB/    You should be able to clear up your misunderstanding in a few minutes.

Quote
The $1,7 million owed are definetely worth to sue them in Curacao!


As a high roller you might want to register your accounts with our Qualify cost free selection in future and have legal action cost free included?

As you are obviously not a lawyer, why don't you just link to an actual licensed one who could handle the case properly. I personally find it pretty disgusting how you try take advantage of scam victims... but each to their own, I guess.
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December 13, 2017, 11:48:58 PM
Last edit: December 14, 2017, 12:48:41 AM by game-protect
 #7

The alleged license mBetSolutions N.V. claims to operate under has no legal basis and this means that bitcasino.io operates illegal and illegal operators can not have valid terms and conditions!

Curacao license scam 1668/JAZ, sub-licenses have no legal basis!

Curacao licensing scam operators | Please add all gaming sites here!

Therefore their claim that they have the right to enforce KYC proceedings is baseless! And even if they would have somehow the right to enforce KYC, I can inform you that it is against Curacao law to let you deposit whatever amount without any verification and when you want to withdraw, suddenly deny your withdrawal request based on KYC -> Absolute nonsense and against all existing law!

You should also know that Tim Heath already embezzled money as manager at Muchos Poker: BitCasino scam

I'm not sure why you keep posting all this nonsense? The contact details of the Curacao gaming board are here: http://www.lacarga.org/GCB/    You should be able to clear up your misunderstanding in a few minutes.
What has the Curacao gaming board to do with online games of chance?

Prior to stating your nonsense, you could at least read a little bit on the Game Protect website!


The $1,7 million owed are definetely worth to sue them in Curacao!

As a high roller you might want to register your accounts with our Qualify cost free selection in future and have legal action cost free included?

As you are obviously not a lawyer, why don't you just link to an actual licensed one who could handle the case properly. I personally find it pretty disgusting how you try take advantage of scam victims... but each to their own, I guess.
What advantage of scam victims have I taken? Do you refer to the over 5000 unpaid hours assisting Game Protect and helping victims?

Only Game Protect has documents and proof that the sub-licenses have no legal basis. No valid license = illegal operator, illegal operator = no valid terms and conditions, no valid terms and conditions = no KYC, no KYC = no right to withhold his $1,7 million!

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December 14, 2017, 12:24:37 AM
Last edit: December 14, 2017, 05:47:57 PM by Aengus
 #8

If you would like to post this on forum.cryptogambling.org under the watchdog section at the bottom (We just recently added it) and or leave a review for them, I'd happily contact them on behalf of Stake & Primedice to try and see some more reasoning behind this.

We might be happy to write an article on it too if you don't mind.

Edit: Talked to Tim. Have to say this sounds like a load of rubbish. Bitcasino has a very different approach to gambling than what I'd like to see, but at the same time they definitely did not scam you.
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December 14, 2017, 12:37:40 AM
 #9

They have a part of vegascasino.io and the always promoting about their next latest and greatest betting of a minimum of 0.01btc per bet in small print sportsbet.io

Are they not? Roll Eyes
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December 14, 2017, 01:26:36 AM
 #10

I added your story to the Game Protect BitCasino scam article and if someone enters bitcasino scam into google, he will find the article on the first page.

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December 14, 2017, 04:19:53 AM
 #11

Did you know that now I could buy a house (not for illegal activities, purely to pay a prostitute to jump or find a girl friend, both will do the trick) with only 1BTC? I lowered my expectations from 1.5 to 1. you talk about 80BTC and many other coins from your previous bets like the way I talk about my worthless activity tokens (disclaimer: they are worthless now, soon they will moon after theymos implements them on forum to battle shitposters including myself, what's fair it's fair right?).
Why did you charge back that $30,000? don't you know that I could buy 2 dream house of mine with that amount? who do I need to beg for your funds to be released back to you? I don't want 20% just 1BTC is enough.
80BTC= $1,320,000 hope to get them back, they could take their $30,000 from that and pay you the rest.

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December 14, 2017, 05:23:09 AM
 #12

They have a part of vegascasino.io and the always promoting about their next latest and greatest betting of a minimum of 0.01btc per bet in small print sportsbet.io

Are they not? Roll Eyes

correct

Yes, that is correct.

OP, my first question would be: Why would you open a 2nd account and continue to deposit to this casino after they refused to pay out on the original account?  I'm not saying by any means that you shouldn't be paid, just curious here...
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December 14, 2017, 01:26:27 PM
Last edit: December 15, 2017, 11:25:16 AM by bitcasino.io
 #13

In regard to the honeyhoney1 account post from above, here are the facts of the case.

Account opened on 22nd of June, 2016.
Unverified account.

24th of June deposit of ฿ 8, winning on slots and a withdrawal of ฿ 80 - withdrawal paid within 2 minutes of being requested - customer very happy!
  
The withdrawal was requested using the same IP address and device, that was used during the signup process, so no red flags.

Within hours of the initial withdrawal being processed, the customer logged in from a different location (different IP), a different device and made 3 deposits, winning on slots games and started making multiple withdrawals.

Due to the withdrawals coming from a different device and location, it immediately raised a red flag for our team, whereby we naturally followed the KYC procedure outlined in our terms and conditions. This is done to protect our customer’s funds from any fraudulent activities or hackers. This is in our T&C and is a standard procedure we follow to ensure customer safety as per 3.11 and 5.4 in https://bitcasino.io/about/terms-and-conditions.

Regarding the communication and transparency from Bitcasino side.

The KYC email that customer states to have never received, ’it was sent to the email address registered on the account honeyhoney1 on the 25th of June, 2016.

After sending the email, the customer spoke to our support agent via our live- chat. During the live chat conversation, the customer expressed concerns about sending documents to a “random” bitcoin casino. Also, he informed Bitcasino that he wouldn’t be able to access that email due to server issues.

Bitcasino provided an alternative to the customer, guiding him to our onsite upload functionality. Whilst the customer was talking to our support agent a driver licence was uploaded (front side only). The driver’s licence uploaded was not approved by our quality and assurance department as it was obviously fake and didn’t match his geo-location, which raised doubts about to whom we were actually talking.

Bitcasino repeatedly requested the customer to upload the front and back side of the identity document and the utility bill for geo-location verification.

The requested withdrawals were then placed back on customers Bitcasino account until the player had satisfied this request and we had verified that it was the actual player. 3 hours after the live chat, the customer had still not uploaded any further documents and decided to start playing instead.

The customer played high volatility slots with very high stakes varying from m฿ 100 to m฿ 3,000 and unfortunately lost all his account balance.

In essence, we have not broken our terms and conditions in regards to your claims, especially given the fact that no funds have been confiscated or misplaced. Most importantly in this whole case, the uploaded documents were not in the players name therefore we did not know who is in control of that account.  If he had uploaded his real documents, his withdrawal would have been processed within 2 minutes like everyone else's.

Bitcasino Team

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December 14, 2017, 02:17:52 PM
Last edit: December 14, 2017, 09:04:30 PM by game-protect
 #14

The customer played high volatility slots with very high stakes varying from m฿ 100 to m฿ 3,000 and unfortunately lost all his account balance.
After you denied the withdrawal requests, so this is clearly your fault! And I do not get the cheating or security aspect here, because the different IP and device made deposits and won?

Can someone manipulate your gambling server when logging in with a different IP and device?

When the IP and device in relation to the same account is relevant for you, then you have to block the account instantly and make the KYC prior to letting him play or send the deposits back.

If a brick and mortar casino let me enter and play and then unjustifiably do not let me leave after I have won and I continue to play and lose everything, then the casino is liable for the loss after they unjustifiably did not let me leave.
 

Within hours of the initial withdrawal being processed, the customer logged in from a different location (different IP), a different device and made 3 deposits, winning on slots games and started making multiple withdrawals.
This confirms your shady behaviour! Your system noted a different location and a different advice, but you let him deposit and play. When the account loses, everything is fine and when the account wins, then there is suddenly a security risk and you ask for KYC!


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December 14, 2017, 03:23:32 PM
 #15

Just my opinion: why KYC if all are in crypto? Why?
I go to a crypto casino for not show my identity. Why casinò asked his ID if it well know that clients played there for remain anonimous? Is just a way for hold clients fund.

I deposited big  amount (more than 100BTC) on differnt bokers that accept bitcoin and no one asked my ID. I also have lot bitcoin deposited on P2P loan platform and no one asked for my ID. Till FIAT are not involved, no need to ask for ID. If someone ask for ID for crypto-crypto , is just because he will try to cheat you.
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December 14, 2017, 03:39:37 PM
 #16

I repeat: asking KYC for crypto transaction is just a way for say "I want to scam you".

its not - they don't use it on deposits - only on withdraws they don't want to process - like Tim

only casino's that do this are scam - nitrogen doesn't do this, bitcoinvideo doesn't do this, bitcoin.ag doesn't do this - they haven't done this to any of my other accounts

This also took a year and a half to get an answer
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December 14, 2017, 05:49:58 PM
 #17

Hey "investments specialist" cmon, how can you not know that in cases like this operators ask for KYC not for fun but because they are legally obligated to do so?? Every government that issues gambling licenses has some kind of AML/KYC procedure & regulation integrated in the license when amounts go over specific thresholds or there is reason to suspect fraudulent behaviour (again, in our example not being able to response from registered email and accessing the casino from different device/id would looks suspicious right?)

http://www.igamingbusiness.com/directory/curacao-e-gaming
https://www.trulioo.com/blog/bitcoin-regulation/





I repeat: asking KYC for crypto transaction is just a way for say "I want to scam you".

its not - they don't use it on deposits - only on withdraws they don't want to process - like Tim

only casino's that do this are scam - nitrogen doesn't do this, bitcoinvideo doesn't do this, bitcoin.ag doesn't do this - they haven't done this to any of my other accounts

This also took a year and a half to get an answer
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December 14, 2017, 06:11:35 PM
 #18

"Every government that issues gambling licenses has some kind of AML/KYC procedure & regulation integrated in the license when amounts go over specific thresholds or there is reason to suspect fraudulent behaviour"

From their response i gathered that different device was used and from different location and you couldn't access your registered email. If i were you i'd be really happy if my casino provider refuses to pay out like this. looks like really big chance that someone just got access to my account and tries to take the money. wouldn't you agree? when when you don't agree with this i cannot see any justification for the scam accusation, at MOST it's just uncomfortable customer journey as they actually havent broke any laws or terms and conditions? if the right to kyc clients was included into terms and conditions and you accepted those terms by registering and playing?






Hey "investments specialist" cmon, how can you not know that in cases like this operators ask for KYC not for fun but because they are legally obligated to do so?? Every government that issues gambling licenses has some kind of AML/KYC procedure & regulation integrated in the license when amounts go over specific thresholds or there is reason to suspect fraudulent behaviour (again, in our example not being able to response from registered email and accessing the casino from different device/id would looks suspicious right?)

http://www.igamingbusiness.com/directory/curacao-e-gaming
https://www.trulioo.com/blog/bitcoin-regulation/





I repeat: asking KYC for crypto transaction is just a way for say "I want to scam you".

its not - they don't use it on deposits - only on withdraws they don't want to process - like Tim

only casino's that do this are scam - nitrogen doesn't do this, bitcoinvideo doesn't do this, bitcoin.ag doesn't do this - they haven't done this to any of my other accounts

This also took a year and a half to get an answer

look at the history I posted - they processed an 80 btc withdraw with no kYC - took in another 75 btc of deposits then declined a 100 btc withdraw due to kYC

I have 3 other accounts with much higher play that were never KYC’d
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December 14, 2017, 06:13:19 PM
 #19

Legally Obbligated? So, for accept deposit you ( YES, I WROTE YOU) don't ask for KYC, but you ask for KYC for withdtawal? Usally Money laundering was made on deposited fund, no on withdrawal fund. IF YOUR CASINO had doubt about this client, why countinued to accept deposit? No other word needed for call this : SCAM!


Hey "investments specialist" cmon, how can you not know that in cases like this operators ask for KYC not for fun but because they are legally obligated to do so?? Every government that issues gambling licenses has some kind of AML/KYC procedure & regulation integrated in the license when amounts go over specific thresholds or there is reason to suspect fraudulent behaviour (again, in our example not being able to response from registered email and accessing the casino from different device/id would looks suspicious right?)

http://www.igamingbusiness.com/directory/curacao-e-gaming
https://www.trulioo.com/blog/bitcoin-regulation/





I repeat: asking KYC for crypto transaction is just a way for say "I want to scam you".

its not - they don't use it on deposits - only on withdraws they don't want to process - like Tim

only casino's that do this are scam - nitrogen doesn't do this, bitcoinvideo doesn't do this, bitcoin.ag doesn't do this - they haven't done this to any of my other accounts

This also took a year and a half to get an answer
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December 14, 2017, 06:16:24 PM
 #20

Yes, is clear that they are trying to carry out a scam.

they never kyc’d Any other account and approved a big withdrawal right before and then took deposits after the security. Hold
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