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rv_artist
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December 14, 2017, 08:41:39 AM
#1

everything is super! I have no complaints!
the money finally came!
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Valak
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December 14, 2017, 11:40:09 AM
#2

you should find out what is changelly before you send them your money

https://bitcointalk.org/index.php?action=trust;u=823207

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December 15, 2017, 10:49:33 PM
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The first link that you provided just links to the home page of their site, so either it's that they've removed the transaction already or it's because only if you're logged in as the right person can you actually see the transaction on their site.

Anyways, you're definitely not the only one here talking about delayed transactions on changelly.

Does this transaction involve ETH? Because it says on their site that ETH transactions will be delayed a little, though it does not justify them delaying this for 8 days and counting now. You should write to them on reddit, their reddit account is quite active.

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December 17, 2017, 07:20:36 AM
#4

The first link that you provided just links to the home page of their site, so either it's that they've removed the transaction already or it's because only if you're logged in as the right person can you actually see the transaction on their site.

Anyways, you're definitely not the only one here talking about delayed transactions on changelly.

Does this transaction involve ETH? Because it says on their site that ETH transactions will be delayed a little, though it does not justify them delaying this for 8 days and counting now. You should write to them on reddit, their reddit account is quite active.
you are right, it can be seen only from my account.

hash of transaction:

https://blockchain.info/tx/a680e2e1217ae5e6e8c9efa38be2769906141e3c421215c7dc636d149757df6e



Amount   10 BTC
Money received   07 Dec 2017, 18:29:34
Fee   2,838.313911 XEM
Exchange rate   1 BTC = 56,645.675214 XEM

Today the letter has come:

Quote
Dear Customer

Thank you for your query and apologies for the delayed reply. Unfortunately, our support team is heavily overloaded now.

Our technical department has a lot of requests, so it may take some time to process yours. Yet we'll do our best to accelerate this process. We have asked our technical team to do their best to resolve the issue with your request sooner.

Thank you for your patience!

*No need to reply to this email in case your issue is resolved. Our support is heavily overloaded now.
Thank you.

but for almost 10 days there is no money, this is really strange. every day I send them letters - and get some disinterested answers - after such a desire to work with them disappears. although the service is really convenient

These seem like automated responses for sure, they probably have a template already for every single case, which seems disgenuine on their part for sure. I'd trust shapeshift 100x more than changelly at the moment because of their "overloaded" environment.

Also your exchange seems to not involve ETH as well, and there are no clogs in the XEM network.

Not sure why they are even havinga  lot of requests in their tech department. People like you use changelly because you expect a faster transaction than if you did so yourself, they don't pay a 0.5% fee just to get this in return.

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December 19, 2017, 02:43:03 AM
#5

all are also silent. They even stopped answering.
it turns out I was simply deceived by 10 bitcoins?

Go to https://www.reddit.com/r/Changelly, create a new reddit account if you haven't already had one in the past, and post your case there. If that doesn't work out for you then PM them on their reddit account https://www.reddit.com/user/changelly_com.

Usually, they respond to reddit requests faster than a lot of the support tickets even though they claim that it's the same.

Anyways, i doubt you'll going to just get scammed 10 BTC. But the chances of you gettincg your funds back quickly is very slim at the same time. You'll probably be waiting some more.

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