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Author Topic: Mtgox stopped answering help request?  (Read 685 times)
ryanwalters
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July 04, 2011, 03:50:11 PM
 #1

I've talked to several people including myself. Everyone of them has said they've been waiting over 20 days for an answer. I tried to ask on there irc channel, but was banned for no reason. Does anyone know why so many people are having trouble with mtgoxs? Several people have had their requests closed without a reply.
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pB11
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July 04, 2011, 04:02:29 PM
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If they control 90% of the market, why wouldnt control this forum as well !
Cant say if MtGox is good or bad, but their site was not secure for sure.
And it created Mayhem! Not neccessary a bad thing either (in the long run).
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July 04, 2011, 07:42:11 PM
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Reply to your original ticket to reopen it. Because of the number of tickets that were already resolved by the time they were reached, they had to close all of the tickets so that they could more quickly assist the people who still need help. When asking for help over IRC, first try asking MtGox_Adam, if he's around, then MagicalTux if you don't get a reply in a few minutes. Also, don't ask your question more than once in the channel itself.

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July 04, 2011, 08:27:18 PM
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I've talked to several people including myself.

That's usually not a good sign.
codler
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July 04, 2011, 08:29:00 PM
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Read here http://forum.bitcoin.org/index.php?topic=25898.0

ryanwalters
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July 04, 2011, 09:47:49 PM
 #6

Reply to your original ticket to reopen it. Because of the number of tickets that were already resolved by the time they were reached, they had to close all of the tickets so that they could more quickly assist the people who still need help. When asking for help over IRC, first try asking MtGox_Adam, if he's around, then MagicalTux if you don't get a reply in a few minutes. Also, don't ask your question more than once in the channel itself.


I didn't ask in the channel itself. I msg adam first and waited a couple hours. So I msged magicaltux once, nothing, so I msged him a few days later. Now I'm banned from the irc channel. I wasn't rude or anything, I msg him very politely.
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July 04, 2011, 10:12:07 PM
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Well, then reply to your original ticket to get it back in the queue. It doesn't sound like there is much more we can do for you here.

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