First, thanks for all the replies.
Second, I am not familiar with Ether at all, I am doing this research for a friend. So MY first stop was here as I am familiar with this place and the great people that form this community. In the end, I was looking for "help".
I am more of the "investor" type, never really mined and all that. Wich explains my lack of knowledge with wallets.
With the suggestions, he has contacted WEX and waiting to see if anything can be explained from their end.
But from what I have read, learned and seen, it does not look good.
All I can say is I am very surprise at how easy it could be to steal with this whole cryptocurrency thing. People may push for this over banks, but at least the bank will cover my losses if I get "robbed"... just saying.
Also found really odd that the mist wallet calls for an update when there is none...
https://ibb.co/jyUah6-1 for crypto in my book.