bit-z withdraw problem

[goemon888]

I send some bitcore (BTX), withdraw say "Bind the address first" (same as bitcoin). I activated 2FA.
"Real-time transfer, you need to go to your registered mail for confirmation. "
But no confirmation email has arrived.
I opened a ticket. The twitter account appears to be active, but no response

How to "Bind the address first"?

[ztalker]

I send some bitcore (BTX), withdraw say "Bind the address first" (same as bitcoin). I activated 2FA.
"Real-time transfer, you need to go to your registered mail for confirmation. "
But no confirmation email has arrived.
I opened a ticket. The twitter account appears to be active, but no response

How to "Bind the address first"?

Did you got any responce from them?