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Author Topic: Bitstamp non paga..cosa fare?  (Read 752 times)
babo
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December 20, 2017, 10:42:17 PM
 #21

Se hanno ritardi nell'eseguire i bonifici almeno possono rilasciare una news ed avvisare...

queste sono le buone pratiche
quelle che non fanno incazzare gli utenti

ma pare proprio che non c arrivi nessuno... se comunichi i problema la gente si mette il cuore in pace

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December 20, 2017, 10:45:03 PM
 #22

mi ero appena iscritto a BitStamp, volevo migrare da Gdax ma vedo la situazione non è tanto migliore
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December 21, 2017, 08:22:12 AM
 #23

Se hanno ritardi nell'eseguire i bonifici almeno possono rilasciare una news ed avvisare...

queste sono le buone pratiche
quelle che non fanno incazzare gli utenti

ma pare proprio che non c arrivi nessuno... se comunichi i problema la gente si mette il cuore in pace

Hanno appena scritto:

UPDATE: HIGH DEMAND20 DEC 2017

Newspaper headlines around the world tell the same story. The massive increase in digital currency trading shows no sign of slowing down, and the industry is working very hard to keep pace with the meteoric levels of demand we are experiencing. This surge in interest is unprecedented, and the pace of growth continues to outstrip even the most optimistic projections forecast by the industry. Although this deluge of attention bodes well for the future of digital currencies, and our position as the longest established digital currency exchange in the world, our resources have been stretched to capacity.

And this has had consequences. Not only are we flooded with verification, account opening and support requests, we are also experiencing backlogs with SEPA and wire transfers. Severe delays are expected in all these areas, and we have had to limit communication solely to email. Although we have moved quickly to mitigate the effects of this increase in demand, our task is difficult. We need to continue scaling up to meet the exponential rise in demand for our services, which is why we ask for your continued patience and understanding.

It is difficult to convey in writing how hard we are working to clear our backlogs. But we have all hands on deck and are maintaining a relentless pace, working overtime to ensure your needs are met. Since we are devoting all our resources to clearing tickets, this means that we respond in batches rather than real-time, which is the only reason for any delay in response. Every single ticket will be checked and cleared, normalcy will soon resume and everyone’s needs will be catered for. We can assure you of that. We are currently expanding our capacity to onboard new customers but, given external events and the high workloads we are experiencing, this will take some time.

If you would like to learn about how you can help us get your query resolved faster, please check the link here. Please also refrain from contacting our bank. Since the issues we are experiencing are borne by us, they are unable to expedite the process.

Thank you to all of you who have reached out to us with positive feedback, which often does not get heard. We are proud to keep putting you all first. And we appreciate your continued patience and understanding as we get back on top of things – it means a lot to us.

Best,
The Bitstamp team
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December 21, 2017, 08:28:51 AM
 #24

A me è arrivato oggi

richiesto il 7 arrivato il 20.
Bene io il primo l'ho richiesto il 12 me lo aspetto per dopo Natale.
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December 21, 2017, 10:14:33 AM
 #25

Volevo avvisarvi che mi è arrivata la mail di conferma di Bitstamp di tutti e tre i bonifici richiesti.
Sul loro sito infatti non mi da più "In process" ma Finished". Ergo, oggi o al massimo domani dovrei riceverli sulla banche.
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December 21, 2017, 05:28:48 PM
 #26

Io ho ricevuto i bonifici
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December 21, 2017, 07:05:29 PM
 #27

Fermo restando che siamo nel far west, quindi se c'è un problema non puoi far altro che sperare, l'esplosione delle ultime settimane ha sovraccaricato il sistema, quindi mi pare che i ritardi siano inevitabili.

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December 21, 2017, 09:18:56 PM
 #28

Fermo restando che siamo nel far west, quindi se c'è un problema non puoi far altro che sperare, l'esplosione delle ultime settimane ha sovraccaricato il sistema, quindi mi pare che i ritardi siano inevitabili.

Confermo. Nell'ultimo periodo ho avuto ritardi di tutti i tipi, e anche i miei destinatari, inevitabilmente.
Ma dopo un po' di nervosismo alla fin fine tutto è andato a posto.
Temo che nel prossimo periodo il sovraccarico sarà uno standard.

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December 21, 2017, 09:44:45 PM
 #29

Beati voi che avete ricevuto il bonifico o che da " in process" adesso sta " a finiished"..
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December 22, 2017, 07:46:13 AM
 #30

quindi non so, ma se ti tranquillizza un po' io una volta ebbi dei problemi con un altro exchange e mi ci volle quasi un mese per risolverli. Non rispondevano a nessun supporto poi improvvisamente risolsero la cosa. Prova a scrivergli, non so se hanno anche una chat Telegrm forse può aiutare

successo anche a me a metà 2017... alla fine ritirai tutto e il bonifico mi arrivò in pochi gg...




thank you for reaching out.

We have received your withdrawal request which is currently pending to be further processed on our end.

Due to current surge in demand, SEPA and wire withdrawals are taking extra time to process.

.

non vorrei menare rogna ma sono le stesse parole che mi dissero all'epoca quelli di MtGox... :-(
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January 02, 2018, 02:05:02 AM
 #31

My cyber security software erased my 2FA authenticatior, so I could not get into my bitgrail account. Ok, so easy fix, yes? NO !
You can't open a support ticket to request a reset of the 2FA,  without logging in first. So how do you open a support ticket when your 2FA is not working?
It's a catch-22.  You need to be able to log in so you can report that you can't log in........
The other two exchanges I use got me back in fast, but then again, the have support for this issue.

So I did something drastic, I opened ANOTHER bitgrail account. Then I created a support ticket  with the new account, asking to have my 2FA reset on
my first account. So what happened with this support ticket? Nothing. ignored. No response at all.
So now what do I do?
Roger
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January 12, 2018, 09:33:47 PM
 #32

Last year i had the same issue and needed 1 month to get a single reply.

In december, I have tried to get my last 100 usd back and they disabled again the withdrawal and you know why? Because I have disabled the 2FA just to move my stuff to a new smartphone. Now, to allow the withdrawal they want AGAIN picture of myself, with ID, with signature bla bla bla.

They have really broken my bollocks... I will send what they want and close the account DEFINITIVELY.

Worst service EVER! 
TheBomber999
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January 12, 2018, 10:20:07 PM
 #33

My cyber security software erased my 2FA authenticatior, so I could not get into my bitgrail account. Ok, so easy fix, yes? NO !
You can't open a support ticket to request a reset of the 2FA,  without logging in first. So how do you open a support ticket when your 2FA is not working?
It's a catch-22.  You need to be able to log in so you can report that you can't log in........
The other two exchanges I use got me back in fast, but then again, the have support for this issue.

So I did something drastic, I opened ANOTHER bitgrail account. Then I created a support ticket  with the new account, asking to have my 2FA reset on
my first account. So what happened with this support ticket? Nothing. ignored. No response at all.
So now what do I do?
Roger

OT.

Anyway, you can use this page next time Smiley https://bitgrail.com/reset-2fa


Last year i had the same issue and needed 1 month to get a single reply.

In december, I have tried to get my last 100 usd back and they disabled again the withdrawal and you know why? Because I have disabled the 2FA just to move my stuff to a new smartphone. Now, to allow the withdrawal they want AGAIN picture of myself, with ID, with signature bla bla bla.

They have really broken my bollocks... I will send what they want and close the account DEFINITIVELY.

Worst service EVER! 

Stava parlando di BitGrail, non Bitstamp (totalmente a caso tra l'altro)

You either die a developer, or live long enough to see yourself become the scammer.
O muori da programmatore, o vivi tanto a lungo da diventare uno scammer.
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January 30, 2018, 09:53:10 PM
 #34

My cyber security software erased my 2FA authenticatior, so I could not get into my bitgrail account. Ok, so easy fix, yes? NO !
You can't open a support ticket to request a reset of the 2FA,  without logging in first. So how do you open a support ticket when your 2FA is not working?
It's a catch-22.  You need to be able to log in so you can report that you can't log in........
The other two exchanges I use got me back in fast, but then again, the have support for this issue.

So I did something drastic, I opened ANOTHER bitgrail account. Then I created a support ticket  with the new account, asking to have my 2FA reset on
my first account. So what happened with this support ticket? Nothing. ignored. No response at all.
So now what do I do?
Roger

OT.

Anyway, you can use this page next time Smiley https://bitgrail.com/reset-2fa


Last year i had the same issue and needed 1 month to get a single reply.

In december, I have tried to get my last 100 usd back and they disabled again the withdrawal and you know why? Because I have disabled the 2FA just to move my stuff to a new smartphone. Now, to allow the withdrawal they want AGAIN picture of myself, with ID, with signature bla bla bla.

They have really broken my bollocks... I will send what they want and close the account DEFINITIVELY.

Worst service EVER! 

Stava parlando di BitGrail, non Bitstamp (totalmente a caso tra l'altro)

Che fai truffi gli utenti di questo forum e credi di poterla farla franca?

aspettati conseguenze non solo legali. Io non sono coinvolto ma aiuterò chiunque ne abbia bisogno a scoprire dove vivi.
Mi sono perso qualcosa?  Shocked
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January 30, 2018, 10:19:12 PM
 #35

My cyber security software erased my 2FA authenticatior, so I could not get into my bitgrail account. Ok, so easy fix, yes? NO !
You can't open a support ticket to request a reset of the 2FA,  without logging in first. So how do you open a support ticket when your 2FA is not working?
It's a catch-22.  You need to be able to log in so you can report that you can't log in........
The other two exchanges I use got me back in fast, but then again, the have support for this issue.

So I did something drastic, I opened ANOTHER bitgrail account. Then I created a support ticket  with the new account, asking to have my 2FA reset on
my first account. So what happened with this support ticket? Nothing. ignored. No response at all.
So now what do I do?
Roger

OT.

Anyway, you can use this page next time Smiley https://bitgrail.com/reset-2fa


Last year i had the same issue and needed 1 month to get a single reply.

In december, I have tried to get my last 100 usd back and they disabled again the withdrawal and you know why? Because I have disabled the 2FA just to move my stuff to a new smartphone. Now, to allow the withdrawal they want AGAIN picture of myself, with ID, with signature bla bla bla.

They have really broken my bollocks... I will send what they want and close the account DEFINITIVELY.

Worst service EVER! 

Stava parlando di BitGrail, non Bitstamp (totalmente a caso tra l'altro)

Che fai truffi gli utenti di questo forum e credi di poterla farla franca?

aspettati conseguenze non solo legali. Io non sono coinvolto ma aiuterò chiunque ne abbia bisogno a scoprire dove vivi.
Mi sono perso qualcosa?  Shocked

mi sa che siamo in 2...


PS: per tornare in-topic da dicembre a me non hanno ancora riattivato i prelievi! Appena posso svuoto tutto e li mando in .... Angry
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January 30, 2018, 11:25:30 PM
 #36

Mi sono perso qualcosa?  Shocked

https://bitcointalk.org/index.php?topic=2852033.0
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January 30, 2018, 11:39:18 PM
 #37

My cyber security software erased my 2FA authenticatior, so I could not get into my bitgrail account. Ok, so easy fix, yes? NO !
You can't open a support ticket to request a reset of the 2FA,  without logging in first. So how do you open a support ticket when your 2FA is not working?
It's a catch-22.  You need to be able to log in so you can report that you can't log in........
The other two exchanges I use got me back in fast, but then again, the have support for this issue.

So I did something drastic, I opened ANOTHER bitgrail account. Then I created a support ticket  with the new account, asking to have my 2FA reset on
my first account. So what happened with this support ticket? Nothing. ignored. No response at all.
So now what do I do?
Roger

OT.

Anyway, you can use this page next time Smiley https://bitgrail.com/reset-2fa


Last year i had the same issue and needed 1 month to get a single reply.

In december, I have tried to get my last 100 usd back and they disabled again the withdrawal and you know why? Because I have disabled the 2FA just to move my stuff to a new smartphone. Now, to allow the withdrawal they want AGAIN picture of myself, with ID, with signature bla bla bla.

They have really broken my bollocks... I will send what they want and close the account DEFINITIVELY.

Worst service EVER! 

Stava parlando di BitGrail, non Bitstamp (totalmente a caso tra l'altro)

Che fai truffi gli utenti di questo forum e credi di poterla farla franca?

aspettati conseguenze non solo legali. Io non sono coinvolto ma aiuterò chiunque ne abbia bisogno a scoprire dove vivi.
Mi sono perso qualcosa?  Shocked

mi sa che siamo in 2...


PS: per tornare in-topic da dicembre a me non hanno ancora riattivato i prelievi! Appena posso svuoto tutto e li mando in .... Angry

Siamo in 3

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January 31, 2018, 04:32:29 PM
 #38




PS: per tornare in-topic da dicembre a me non hanno ancora riattivato i prelievi! Appena posso svuoto tutto e li mando in .... Angry

In che senso "riattivato i prelievi"?
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January 31, 2018, 06:19:00 PM
 #39

leggi sopra ....
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January 31, 2018, 06:51:11 PM
 #40

Boh probabilmente sono sottopersonale, non capisco.
Hanno una piattaforma che funziona bene, un sacco di utenti, eppure continuano a causare problemi a tutti.
Prima o poi la gente si stuferà.
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