Blockchain.info problem (I donate some money to whoever helps me)

[Jesus1234554321]

Hello colleagues, I have a problem if you could solve it for me:
On the blockchain.info page in the bitcoin-ether exchange option, I changed btc for 1 ether and after 4 days it was pending and finally I received the confirmed transaction, but even so, when I got into an exchange, it was pending despite the fact that I am confirmed the transaction, and in my balance the money is not reflected, I've been waiting for 10 days and nothing happens, I ask for help and in return I offer a reward, I sent several messages to support but they did not answer me thanks!

[1714972863]

1714972863

[1714972863]

1714972863

[1714972863]

1714972863

[bL4nkcode]

Hello colleagues, I have a problem if you could solve it for me:
On the blockchain.info page in the bitcoin-ether exchange option, I changed btc for 1 ether and after 4 days it was pending and finally I received the confirmed transaction, but even so, when I got into an exchange, it was pending despite the fact that I am confirmed the transaction, and in my balance the money is not reflected, I've been waiting for 10 days and nothing happens, I ask for help and in return I offer a reward, I sent several messages to support but they did not answer me thanks!

It seems that there's something wrong with blockchain.info's third party for the exchange of ether which is shapeshift.

With this issue, only the blockchain.info's team can help you with this, try to contact them and made a new ticket here https://support.blockchain.com/hc/en-us/requests/new

[Jesus1234554321]

Hello colleagues, I have a problem if you could solve it for me:
On the blockchain.info page in the bitcoin-ether exchange option, I changed btc for 1 ether and after 4 days it was pending and finally I received the confirmed transaction, but even so, when I got into an exchange, it was pending despite the fact that I am confirmed the transaction, and in my balance the money is not reflected, I've been waiting for 10 days and nothing happens, I ask for help and in return I offer a reward, I sent several messages to support but they did not answer me thanks!

It seems that there's something wrong with blockchain.info's third party for the exchange of ether which is shapeshift.

With this issue, only the blockchain.info's team can help you with this, try to contact them and made a new ticker here https://support.[Suspicious link removed]/hc/en-us/requests/new

Hello! and thanks for answering! I already contacted support 3 times and there was no answer from them, this is amazing!

[bL4nkcode]

Hello colleagues, I have a problem if you could solve it for me:
On the blockchain.info page in the bitcoin-ether exchange option, I changed btc for 1 ether and after 4 days it was pending and finally I received the confirmed transaction, but even so, when I got into an exchange, it was pending despite the fact that I am confirmed the transaction, and in my balance the money is not reflected, I've been waiting for 10 days and nothing happens, I ask for help and in return I offer a reward, I sent several messages to support but they did not answer me thanks!

It seems that there's something wrong with blockchain.info's third party for the exchange of ether which is shapeshift.

With this issue, only the blockchain.info's team can help you with this, try to contact them and made a new ticker here https://support.[Suspicious link removed]/hc/en-us/requests/new

Hello! and thanks for answering! I already contacted support 3 times and there was no answer from them, this is amazing!

Well, it can't be helped, your only choice now is to wait for their answers with the support tickets you sent. I guess there are several users of blockchain experienced the same as this base on some reports and post here that's why it will takes time before they replied you, and might be not at all.

[Jesus1234554321]

Hello colleagues, I have a problem if you could solve it for me:
On the blockchain.info page in the bitcoin-ether exchange option, I changed btc for 1 ether and after 4 days it was pending and finally I received the confirmed transaction, but even so, when I got into an exchange, it was pending despite the fact that I am confirmed the transaction, and in my balance the money is not reflected, I've been waiting for 10 days and nothing happens, I ask for help and in return I offer a reward, I sent several messages to support but they did not answer me thanks!

It seems that there's something wrong with blockchain.info's third party for the exchange of ether which is shapeshift.

With this issue, only the blockchain.info's team can help you with this, try to contact them and made a new ticker here https://support.[Suspicious link removed]/hc/en-us/requests/new

Hello! and thanks for answering! I already contacted support 3 times and there was no answer from them, this is amazing!

Well, it can't be helped, your only choice now is to wait for their answers with the support tickets you sent. I guess there are several users of blockchain experienced the same as this base on some reports and post here that's why it will takes time before they replied you, and might be not at all.

what a bad thing! Thanks anyway mate!

[Potato Chips]

Try sending an email directly to shapeshift. The user below had the same problem as yours and he solved his problem by contacting shapeshift directly although in his case, he issued a refund. And apparently, he tried to contact blockchain.info's side first but shapeshift was faster to reply.

I e-mailed ShapeShift and they just replyed and had this to say...”it seems there was an intermittent error on our end. I have queued a return, and we will be in touch once completed. We apologize for any inconvenience.” ... then they say it can take 48-72 hours to complete... fingers crossed

... and I just got my money back :-)

(Also try to follow it up in their social media accounts)

Submit a request here: https://shapeshift.zendesk.com/hc/en-us/requests/new
Facebook: https://www.facebook.com/shapeshiftexchange [Tagged as "Typically replies instantly"]
Twitter: https://twitter.com/ShapeShift_io

EDIT: Update from shapeshift (MUST READ): https://www.reddit.com/r/shapeshiftio/comments/7layhk/a_note_about_the_current_state_of_the_ticket/

[Jesus1234554321]

Try sending an email directly to shapeshift. The user below had the same problem as yours and he solved his problem by contacting shapeshift directly although in his case, he issued a refund. And apparently, he tried to contact blockchain.info's side first but shapeshift was faster to reply.

I e-mailed ShapeShift and they just replyed and had this to say...”it seems there was an intermittent error on our end. I have queued a return, and we will be in touch once completed. We apologize for any inconvenience.” ... then they say it can take 48-72 hours to complete... fingers crossed

... and I just got my money back :-)

(Also try to follow it up in their social media accounts)

Submit a request here: https://shapeshift.zendesk.com/hc/en-us/requests/new
Facebook: https://www.facebook.com/shapeshiftexchange [Tagged as "Typically replies instantly"]
Twitter: https://twitter.com/ShapeShift_io

I have sent a request to support to see if they respond, thank you very much, if you answer me I will inform you without hesitation, thank you very much!

[Jesus1234554321]

Try sending an email directly to shapeshift. The user below had the same problem as yours and he solved his problem by contacting shapeshift directly although in his case, he issued a refund. And apparently, he tried to contact blockchain.info's side first but shapeshift was faster to reply.

I e-mailed ShapeShift and they just replyed and had this to say...”it seems there was an intermittent error on our end. I have queued a return, and we will be in touch once completed. We apologize for any inconvenience.” ... then they say it can take 48-72 hours to complete... fingers crossed

... and I just got my money back :-)

(Also try to follow it up in their social media accounts)

Submit a request here: https://shapeshift.zendesk.com/hc/en-us/requests/new
Facebook: https://www.facebook.com/shapeshiftexchange [Tagged as "Typically replies instantly"]
Twitter: https://twitter.com/ShapeShift_io

EDIT: Update from shapeshift (MUST READ): https://www.reddit.com/r/shapeshiftio/comments/7layhk/a_note_about_the_current_state_of_the_ticket/

Comrade, thank you for responding to my message about my problem in the day! My Shapeshift problem was finally solved! Pass me your ethereum address that sends you a small incentive for your help!

[Potato Chips]

Comrade, thank you for responding to my message about my problem in the day! My Shapeshift problem was finally solved! Pass me your ethereum address that sends you a small incentive for your help!

Tip Received: https://etherscan.io/tx/0x3c46bbb05334ccb66e5e6fd79ef9c4fe2605065189ced4ce6b78313bd74ad516

Thanks man!