shapeshift confirmation BTC to ripple exchange

[choetech]

my transaction still pending  http://prntscr.com/hpewmp

how many days need to confirmation BTC to ripple exchange?

[choetech]

does anybody have same problem?
2 days passed still pending
please let me know how can i fix this kind of problems
Thanks

[choetech]

https://shapeshift.io/#/status/06d249d0-0114-447b-9fd8-fddc0f9944e9

Please check my link

https://blockchain.info/tx/ac2c8daac54db6d5d27128b8193f9fa28d4e8ce64f5a500a8abf7e7bfb21324b

My BTC or Ripple exchange completed 4 days ago but no ripple/XRP added yet in my wallet

http://prntscr.com/htoe51

Check my ticket with shapeshift.io support 8 days ago

Did not get any reply.

Did any body know about quick support or problem solving way?

 

Thanks