Problem with shapeshift after 4 days

[J4vad]

Hello ,

We send 0.01392999 BTC for change to XRP , after cancelled exchange with shapeshift with don't receive refund our BTC , we take ticket in https://shapeshift.zendesk.com/hc/en-us/requests/ , but I did not get any answers after 4 days ago .

Our Payment to : https://blockchain.info/address/3656eNe3VeVM7UFWfaRbS5fodxZ7QwCNst

Our TXT : 6fa1ca0bd1a5c1c58c1a20fdb61c4505473a81b1c0fa99229546b1ee51c20aa4

Picture of support ticket : https://www.photobox.co.uk/my/photo/full?photo_id=500414076513

Please help me to solve my problem 

Regards;

[1714671658]

1714671658

[1714671658]

1714671658

[1714671658]

1714671658

[J4vad]

After 6 days we don't receive money ! Shapeshift.io possible is scam ?    is anybody here to know about it ....

[piloder]

After 6 days we don't receive money ! Shapeshift.io possible is scam ?    is anybody here to know about it ....

Your deposit got confirmed within 2 minutes so how your exchange got cancelled? I think it went through and they have sent it to XRP address you have entered there. Check that XRP address on explorer and if there is nothing than there is no way to reach them other than waiting for their response.

They might be getting hundreds of support tickets daily so they might take few more days to reply you.

[J4vad]

Hello ,

Thanks for your replay , our Ripple Account is : rCoinaUERUrXb1aA7dJu8qRcmvPNiKS3d , yes it has been cancelled and exchange cancelled with shapeshift , but we don't get refund in our bitcoin account. after 7 days we don't receive any answer from support .

Ticket : Problem in Exchange to BTC to XRP    #122326     Created▲  7 days ago

Regards;

[J4vad]

Hello ,

update post : We receive refund after over 13 days !

regards;