need help please

[amla]

i have changing my BTC to ether but trading is failed and give me message

Your pending transaction expired before we received your deposit. However - it looks like we dont have a valid return address for you. Please contact our support and reference the following id to receive your deposited coins back:

[blommen]

You should probably do as they say and contact the support?

[Valentina Ambassador]

i have changing my BTC to ether but trading is failed and give me message

Your pending transaction expired before we received your deposit. However - it looks like we dont have a valid return address for you. Please contact our support and reference the following id to receive your deposited coins back:

Hello Alma! Please don't panic! I think it good decision write to the support and I think they will help you and say what you need to do! Be careful and good luck!

[baradfo]

I don't know which service you were using for the transfer, but you should contact their support and find the transaction ID for the send transaction for your BTC.

[mamabtc]

There's no way around contacting the support if you want your coins back. Good luck