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Author Topic: CEX.IO (payment verification delay, no answer from support)  (Read 61 times)
shak3rmak3r
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December 21, 2017, 06:17:27 AM
 #1

Hello!

Recently, on 8 december i deposited money with a SWIFT payment method to my account (10000 USD). On the 12th december i've received an email saying that my payment reached them but it needs to be verified by the compliance. And that it should take max. 3 days.

Well, already 9 days had passed and there was no action. All of my emails to the support are being answered by the same auto-replies, from which i'm getting tired. I can remember that before, CEX.IO used to handle the issues a lot faster than now.

I hope that the CEX.IO representative on the bitcointalk forum would help me, since i still can't believe that they might have scammed me.

I have all the screenshots ready to be uploaded, if the representative wants to see them.

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CEX
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December 21, 2017, 02:38:49 PM
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We are sorry to hear about such a delay in your payment. Kindly provide us with your user ID or support ticket number so that we could speed up the issue.

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Bardman
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December 21, 2017, 03:07:27 PM
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All exchanges are slow as fuck now, I don't know if it's because all the influx of new users or something else but I'm personally waiting for a verification that, in their own words, should take around 24 hours and it has been a week already.

shak3rmak3r
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December 23, 2017, 04:09:07 PM
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We are sorry to hear about such a delay in your payment. Kindly provide us with your user ID or support ticket number so that we could speed up the issue.
PMd you
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December 26, 2017, 11:22:09 AM
 #5

It looks like your case is solved. We ask for an apology regarding the matter. Our departments were experiencing an immense load of tickets and complaints recently. As for now, the situation is improving and we hope that such situations will not take place again in the future. Once again, sorry for the inconvenience and thank you for your patience.

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