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Author Topic: Bittrex holding funds for over 50 days now - no support - scam?  (Read 303 times)
szafa
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January 02, 2018, 09:12:07 PM
 #21

I have not verified my account but is verified.
SouthernDiscomfort
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January 27, 2018, 03:44:01 AM
 #22

Had my account in limbo when trying to enhance verify my account. I could trade but could withdraw funds. Opened 2 tickets and they were quickly merged lol. All that being said, it took the support team roughly 35 days to verify my account (again). Have patience.
Bito4ek500
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January 27, 2018, 10:26:00 AM
 #23

Hi,

I'm experiencing major issues to withdraw funds from Bittrex.

There is a support ticket for enhanced verification and enabling my account. I have provided all required documents and it has been over 50 days now trying to get this issue solved.

All I got from their support are automated messages, and (2 days ago) a support agent who did clearly not pay adequate attention to my ticket, did not solve the issue and marked my ticket as solved. It took 50 days to get the ticket assigned to a support agent, and because of it being marked as solved, it is now not assigned anymore.

I know people are experiencing these issues with Bittrex verification and disabled accounts, but 50 days....come on. Are more people having this much problems with Bittrex? It sure feels like I am being scammed.

Does anybody know if there is another way to contact support outside of the Zendesk?
Or, if Bittrex reads this thread- Solve this ffs. It has been long enough now.
I had the same situation, I waited three months. As soon as they widened their staff, everything moved. wait for the main thing, and do not panic.
Boi qaaf
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March 22, 2018, 06:34:46 AM
 #24

Try to generate a number of tickets as much as possible if not then try another exchange like Binance.

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Mic85saint
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March 22, 2018, 07:53:15 AM
 #25

Hi,

I'm experiencing major issues to withdraw funds from Bittrex.

There is a support ticket for enhanced verification and enabling my account. I have provided all required documents and it has been over 50 days now trying to get this issue solved.

All I got from their support are automated messages, and (2 days ago) a support agent who did clearly not pay adequate attention to my ticket, did not solve the issue and marked my ticket as solved. It took 50 days to get the ticket assigned to a support agent, and because of it being marked as solved, it is now not assigned anymore.

I know people are experiencing these issues with Bittrex verification and disabled accounts, but 50 days....come on. Are more people having this much problems with Bittrex? It sure feels like I am being scammed.

Does anybody know if there is another way to contact support outside of the Zendesk?
Or, if Bittrex reads this thread- Solve this ffs. It has been long enough now.

Have you try their telegram ? probably have support team inside. They will assist it.
DiabolicAnt
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March 22, 2018, 11:22:32 AM
 #26

I don't think that such a big exchange may scam somebody, it's just not worth doing it. I doubt that your pending funds are 10BTC+, just wait and check mail etc for any issues.

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Whitefalcon
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March 22, 2018, 12:05:21 PM
 #27

my verification just a few minutes
why you say take a long time?
upload ID front and my selfie and finish verification passed to enchance account
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