Cryptonator SCAM? No XRP in account after 6 days waiting [resolved!!]

[HUSEYIN07]

Same problem here, but for me with dogecoin on https://www.cryptonator.com.

I have purchased 22,488.53646900 dogecoins via litebit.eu and have transferred them directly to my cryptonator Wallet. Usually (about 10x before) this worked without any problems. Through such a problem you get to know the real side of a service provider.
Errors happen, but dealing with this problem is a disaster at Cryptonator. No response to support requests since December 24th except for the auto-generated response for ticket opening.
Not even a short answer with an apology for taking longer or something like that, nothing. An initial answer would have been enough for me to make me "feel better".
There's nothing you can do, just hope they're still coming forward and fix the problem.

Proofs:

Address: https://dogechain.info/address/DHCy6r5VT3RtB2hvB6VdJ1FrC9PsffFMhx
Transaction: https://dogechain.info/tx/7d0485b59afc1a83742653947d784e62820a79262e47411323b52a7c345d865f
Confirmations: 20,344

Screenshot Wallet: http://show.picr.de/31447534ax.jpg.html
Screenshot Order: http://show.picr.de/31447533nq.jpg.html
Screenshot Support Ticket: http://show.picr.de/31447532gj.jpg.html

Advice from me:
Lesson for me (again): First test such online services over several weeks (send only small sums of money/coins, send support requests and test how long answers take and whether they will come at all, etc.) and only then use them. I can only recommend this to everyone.
I'm about to switch to offline wallets at my home.

Same problem for me ( i sent 27,614.9 dogecoin to my cryptonator dogecoin wallet and still waiting from 02.01.2018

i wrote the support and i will let you know when the problem solve for cryptonator

[1715195844]

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[1715195844]

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[Vojkankan]

I have a problem with Ripple withdrawal from Cryptonator.
On Jan 4th I tried to withdraw 619XRP (before the wallet went to offline)
At Activity page I saw that withdrawal is mark as sent and I received TxID which is not listed in Ripple Charts.
Does this mean that Cryptonator didn't even send the XRP to requested address? How is possible that they provided TxID which is not listed in Ripple blockchain (Transaction ID
93A31CAE6EF3874A43CD31735939CA41E508E9B5EECD38703C7D5526E7B84C3B)

Can someone, please, help me to understand this situation?

I sent a complaint to Support, but no reply from them.

Thank you in advance.

[silverio28]

I've been waiting for 14 days.
I remain unanswered by zendesk.
Already robbed me

I´m new in mining just stole me 0.05 zec (32 € in the current price)

[easybuilder]

I just loged in at cryptonator and saw the Ripple wallet is in maintenance right now, so hopefully after that I finally receive my ripple.

I have been waiting since Jan 5 also to move my Ripple to a cold wallet. No response from Cryptonator cross our fingers and wait
 

[HomePeace]

The conspiracy theorist in me says that Cryptonator froze the accounts prior to the dump in price, sold the coins internally and will be rebuying your alotment at the new lower rate and they made off with your losses in the interem

[Peetwaa]

Thank god. I finally have my coins after 3.5 weeks  . So the problem for me is resolved...

[Vojkankan]

I have a problem with Ripple withdrawal from Cryptonator.
On Jan 4th I tried to withdraw 619XRP (before the wallet went to offline)
At Activity page I saw that withdrawal is mark as sent and I received TxID which is not listed in Ripple Charts.
Does this mean that Cryptonator didn't even send the XRP to requested address? How is possible that they provided TxID which is not listed in Ripple blockchain (Transaction ID
93A31CAE6EF3874A43CD31735939CA41E508E9B5EECD38703C7D5526E7B84C3B)

Can someone, please, help me to understand this situation?

I sent a complaint to Support, but no reply from them.

Thank you in advance.

After 17 days my XRP is received in my personal wallet. Cryptonator solved the problem.
Thank you.

[Aritmethos]

After 1 Month of waiting, a huge amount of mails, twitter posts, posts on reddit and facebook... nowhere i got a reply from cryptonator. I think my investment/coins are lost resp. stolen :-/ ... (See my post on page 1)
i will never ever use such a site again.

[SanHe]

me too

I wait since 22.12.2018 on the credit of my deposit of 15000 DogeCoin.

These are visible in the blockchain, including my wallet DPSYHbNTtUivqGiSaQJLJ28ijRMpo1sm3G on Cryptonator.

>>> !!! But are not credited to my account at Cryptonator!!! <<<<

https://dogechain.info/address/DPSYHbNTtUivqGiSaQJLJ28ijRMpo1sm3G
https://dogechain.info/tx/accd1db63e80cd3eb043c57e84946ad2f2b1273c881145ea62f695ab28fa8b2f

request (76147)   25.12.2017
request (77867)   28.12.2017
request (79642)   30.12.2017
request (92433)   16.01.2018
request (103181) 10.02.2018

No answer to any of my support tickets, no help, no money back .. nothing nothing nothing ...

I had several different coins at Cryptonator, I found the Ideas to have good different coins in one place.
Have exchanged some coins, received and sent ... that worked many times.

Because I do not get any help here, I have deducted all coins and can only warn everyone against this website.

DO NOT go to Cryptonator, you will NOT get help with any problems and will lose your money!

I have been waiting for more than 50 days for my money !!

[SanHe]

Today I wait 59 days, no answer, no coins back ...

DO NOT go to Cryptonator, you will NOT get help with any problems and will lose your money!