Have an issue with verification as i no longer have my old phone that uses the 2FA. I have a phone number that i received an sms message though but it showed verification error.
You received a code from your phone even though you already activated a 2fa app? As far as I know, it's impossible.
If you are using an Authenticator app or Authy for your 2FA codes, you will not receive SMS to your phone. Please use the code from the app to log in.
If you have kept your 2fa recovery codes, you can just import in a 2fa app.
If so, does anyone have coinbase email?
When you submitted the "Submit a Request form", It's just the same as sending an email to them. There's a reason on why they have put the form instead of their email address in the support page.
It might be due to me not sending an email directly from the email i have on file with coinbase?
What do you mean by this? From my understanding, Did you put an email which is not associated with your Coinbase account at the "Submit a Request" Form?
If so, Kindly fill out the form again with a correct email address. And also state why you had to submit two entries because I just read that they are not fond of multiple entries as this can increase their work load
Please submit only one ticket for your issue. Creating multiple submissions for the same issue will result in an additional delay.
Figured I should add that coinbase is facing a lot of problems these past few days and they're still at it until now so expect a delayed response
Reference:
*https://status.coinbase.comNotice: Our support team is currently under heavy load.