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Author Topic: Transaction Stuck for 7 Days help needed  (Read 46 times)
willshwer
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December 24, 2017, 04:15:46 AM
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Hey Guys,

7 Days ago I tried to transfer some BTC from my btcmarkets.net account to my binance.com account. On btcmarkets' end, the transaction is recorded as processed, yet no BTC have been deposited to my binance account.

On blockchain.info the transaction can't be found.

https://www.blocktrail.com/BTC/tx/474d3f039227613f586ca86594485edbb482f5ffbad0e26b9b0614c275c0f0ee
records the transaction as being removed/expired.

With regard to the fee, I had no control, and just payed what btcmarkets dictated.

I have read elsewhere that this accelerator: https://pool.viabtc.com/tools/txaccelerator/ can be used, yet when I enter the transaction ID it comes up saying transaction input unconfirmed.

I am unsure what to do from this point and am becoming increasingly concerned that the bitcoins I've tried to transfer are lost or perpetually locked in an expired tx.

Any help with this would be super appreciated; I'm new to crypto and find it all fairly overwhelming.

Thanks Heaps,
Will.
 
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HeRetiK
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December 24, 2017, 04:43:02 AM
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It seems like btcmarket fucked it up on their side. Looking at the input addresses used there are unconfirmed transactions all over the place, some of which apparently already have dropped off the mempool (eg. 1GMvRMi3PsvTU97kBGP6CM4PWFM88o8kt). The transaction fee they paid for your withdrawal seems to be fine, their internal processing however apparently paid too low a fee to get confirmed in the first place.

The good news is, there's no such thing as perpetually locked BTC due to an expired transaction.

The bad news is, at this point you'll have to rely on btcmarkets customer support. Have you already tried contacting them about the issue?

willshwer
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December 24, 2017, 04:47:24 AM
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Yep, I've sent them a couple of support requests regarding this.

This was their reply: "The Bitcoin network is currently experiencing record high traffic resulting in longer confirmation times for transactions. Please be aware of this before lodging a support ticket regarding an unconfirmed transaction, as once a transaction has been processed it cannot be canceled."

This doesn't really seem to address the issue that I'm facing at the moment though?
HeRetiK
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December 24, 2017, 05:10:01 AM
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Well, their reply is true enough, but it seems like your problem goes beyond the issue of an unconfirmed transaction. Problem being, that at least one of the transactions that funded your transaction dropped off the mempool -- ie. timed out and got cancelled by the bitcoin network. So your withdrawal transaction will fail and drop off the mempool as well, meaning the funds remain in btcmarket's control.

Maybe you should point out to them that your withdrawal transaction is not only unconfirmed, but has already expired and doesn't show up on block explorers such as blockchain.info any more.

I have no experience with either btcmarket or their customer support though. From the looks of it they've got quite a mess at their hands, so you are likely not the only one and they are probably swamped with support requests right now. Maybe you have more success reaching them in 1-2 weeks. Maybe you need to reach out to them publicly, on Twitter or something. Good luck either way, I hope you'll get your coins back soon.

kumara
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December 24, 2017, 05:22:07 AM
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Hey Guys,

7 Days ago I tried to transfer some BTC from my btcmarkets.net account to my binance.com account. On btcmarkets' end, the transaction is recorded as processed, yet no BTC have been deposited to my binance account.

On blockchain.info the transaction can't be found.

https://www.blocktrail.com/BTC/tx/474d3f039227613f586ca86594485edbb482f5ffbad0e26b9b0614c275c0f0ee
records the transaction as being removed/expired.

With regard to the fee, I had no control, and just payed what btcmarkets dictated.

I have read elsewhere that this accelerator: https://pool.viabtc.com/tools/txaccelerator/ can be used, yet when I enter the transaction ID it comes up saying transaction input unconfirmed.

I am unsure what to do from this point and am becoming increasingly concerned that the bitcoins I've tried to transfer are lost or perpetually locked in an expired tx.

Any help with this would be super appreciated; I'm new to crypto and find it all fairly overwhelming.

Thanks Heaps,
Will.
 

If it cannot be found on the blockchain then it was never sent from BTCmarkets.com You should contact the immediately if you have not. Don't feel bad many people including mysellf have lost bits here and there. The tech has a long way to go to mature.
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